# ADVERT FOR CUSTOMER CARE TRAINING OCT 26

> This tender closed on 2026-10-19.

- **Reference:** advert-for-customer-care-training-oct-26
- **Issuer:** [Ingquza Hill Local Municipality](https://za.bidwunder.com/tenders/issuer/ingquza-hill-local-municipality.md)
- **Region:** Eastern Cape
- **Type:** Open tender
- **Closing date:** 2026-10-19 12:00 SAST
- **Sectors:** [Education services](https://za.bidwunder.com/tenders/sector/P85.md), [Other professional services](https://za.bidwunder.com/tenders/sector/M74.md)

## Summary

#### Overview
**Procurement of Customer Care training for 05 municipal officials by Ingquza Hill Local Municipality.** Open tender invites providers with public-sector customer service training experience to deliver the program to five officials at Flagstaff.

#### Requirements
- Mandatory documents: Valid Full CSD proof of registration; Completed and Signed Declarations (MBD1-9); SARS TCS Pin printout; Signed letter confirming no undisputed municipal accounts overdue by more than 30 days; Accreditation certificate with SETA or LGSETA.
- Compliance: Bidder must not be in the service of the state; adherence to SCM policy; bids submitted on original municipality documents.
- Evaluation criteria: Functionality 100 points (Experience 20; Expertise/capability 40; Methodology 40); minimum 70/100 to proceed to price. Price = 80 points; Specific Goals = 20 points (Youth 5; Women 6; Disability 2; Black 7).
- Tender validity: 90 days after closing date.

#### How to Apply
- Submission deadline: 19 October 2026 at 12:00 local time.
- Submission method: Hand delivery to 135 Main Street, Flagstaff 4810 (Municipal Reception); sealed envelope endorsed with IHLM/49/2026-27/CORP.
- Documents to submit: As per Mandatory Documents (MBD1-9, CSD, SARS TCS Pin, etc.).
- Obtain bid documents: Downloadable from ihlm.gov.za Procurement: Adverts-Open Bids/E-Tender Portal (ADVERT FOR CUSTOMER CARE TRAINING OCT 26).
- Tender conditions: No faxed, couriered, or emailed bids accepted; original bid documentation required; SCM policy applies.
- Enquiries: mfingwana@ihlm.gov.za, antongana@ihlm.gov.za; Technical enquiries to Corporate Services/Supply Chain Management.
- Note: Document filename tied to this advert (ADVERT FOR CUSTOMER CARE TRAINING OCT 26).

## Description

ADVERT FOR CUSTOMER CARE TRAINING OCT 26

## Documents

- ADVERT FOR CUSTOMER CARE TRAINING OCT 26

Documents download with a free BidWunder account.

## Published on

- [Ingquza Hill Local Municipality Tenders](https://www.ihlm.gov.za/job/advert-for-customer-care-training-oct-26/)

More open tenders: https://za.bidwunder.com/tenders.md

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> Source: https://za.bidwunder.com/tenders/advert-for-customer-care-training-oct-26-63ec24a8