# APPOINTMENT OF A SERVICE PROVIDER FOR ICT MANAGED SERVICES FOR 36 MONTHS

> This tender closed on 2026-07-31.

- **Reference:** KZNGFA - RFP 2026 - 01
- **Issuer:** [KZN Growth Fund Trust](https://za.bidwunder.com/tenders/issuer/kzn-growth-fund-trust.md)
- **Region:** KwaZulu-Natal
- **Type:** Request for proposal
- **Published:** 2026-07-03
- **Closing date:** 2026-07-31 13:00 SAST
- **Briefing:** 2026-07-10 11:30 SAST (compulsory)
- **Sectors:** [IT services](https://za.bidwunder.com/tenders/sector/J62.md)

## Summary

#### Overview
**Procurement of end-to-end ICT Managed Services for 36 months.** The KZN Growth Fund Agency seeks a qualified ICT managed services provider capable of security operations, LAN management, email security, cloud-based telephony, and domain/web hosting. Bidder should have ICT managed services capabilities, with certifications such as ITIL V4, Fortinet NSE (NSE 5+), CCNP (and CCNP Collaboration for VOIP), and a Microsoft partnership certificate. B-BBEE status and related ownership requirements apply.

#### Requirements
- Mandatory admin/compliance: CSD registration, SARS tax compliance PIN, Tax Clearance, VAT where applicable; complete SBD forms; BBBEE documentation.
- Mandatory organogram and CVs: detailed team structure with clearly named resources for key roles; CVs in Annexure B format; copies of certificates.
- Technical scope: 24/7 SOC with threat monitoring; EDR/XDR; SIEM; patch/vulnerability mgmt; MFA; firewall/security management; 99.5% LAN uptime; Mimecast licensing; cloud-based telephony with 50 handsets; domain/web hosting with 99.9% uptime; POPIA/King IV ICT governance compliance.
- Governance/SLAs: monthly/quarterly reporting; IT Steering involvement; SLA-based incident response and escalation.
- IP/payments/warranties: KZNGFA IP rights; 30-day payment terms after valid invoice; warranties and performance security as per contract.

#### How to Apply
- Submission deadline: 31 July 2026, 11:00 (via email scm@kzngf.co.za). (See IT Managed Services Tender Final.pdf)
- Briefing: compulsory 10 July 2026, 09:30, Microsoft Teams (details in document).
- Documents to submit: official bid forms (SBDs), CSD/Tax docs, BBBEE certificate or affidavit, joint venture agreements if applicable, team organogram and CVs, references, Microsoft certificate, pricing schedule, and any annexures.
- Evaluation: administrative compliance (mandatory), functionality (minimum 70/100 to proceed), then price with 80/20 or 90/10 specific-goals weighting; BBBEE points apply.
- Other: addenda acknowledgments; compliance with GCC/SCC; JV/subcontractor eligibility; VAT if applicable. (Refer to the attached Tender document for full requirements.)

## Description

APPOINTMENT OF A SERVICE PROVIDER FOR ICT MANAGED SERVICES FOR 36 MONTHS

APPOINTMENT OF A SERVICE PROVIDER FOR ICT MANAGED SERVICES FOR 36 MONTHS

Conditions: N/A Briefing Venue: Microsoft Teams

## Documents

- IT Managed Services Tender Final.pdf..pdf

Documents download with a free BidWunder account.

## Published on

- [eTenders.gov.za](https://www.etenders.gov.za)

More open tenders: https://za.bidwunder.com/tenders.md

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> Source: https://za.bidwunder.com/tenders/appointment-of-a-service-provider-for-ict-managed-services-for-36-months-725b18e9