# Appointment of a Service Provider for The Design, Implementation, Analysis, And Reporting of a Comprehensive Customer Satisfaction Survey at ATNS Centers

> This tender closed on 2026-07-28.

- **Reference:** ATNS/RFP11/06/2026/27/CUSTOMER\_SATIS
- **Issuer:** [Air Traffic and Navigation Services Company Limited](https://za.bidwunder.com/tenders/issuer/air-traffic-and-navigation-services-company-limited.md)
- **Region:** Gauteng
- **Type:** Request for proposal
- **Published:** 2026-06-26
- **Closing date:** 2026-07-28 13:00 SAST
- **Briefing:** 2026-07-03 13:00 SAST (compulsory)
- **Sectors:** [Professional, scientific, technical](https://za.bidwunder.com/tenders/sector/M.md)

## Summary

#### Overview
**Appointment of a Service Provider to design, implement, analyze, and report on a comprehensive customer satisfaction survey at ATNS centers.** This RFP is aimed at market research/data analytics firms with expertise in mixed-method survey design, sampling, data collection (online and telephonic), analysis, dashboards, and reporting. The bid requires a SAQA-recognized designation for at least one project lead, 10+ years in statistics/data analytics, and capability to cover multiple ATNS stakeholder groups. Evaluation uses an 80/20 price/preference split, with 120-day bid validity; compulsory briefing on 3 July 2026; and submission via e-Tender or hard copy (Volume 1A: General instructions and administrative requirements).

#### Requirements
- Compulsory briefing attendance.
- SAQA-recognised professional designation for at least one Project Lead (e.g., Accredited Marketing Researcher).
- Project Lead CV showing 10+ years in statistics, data modelling/analytics, data processing, fieldwork logistics.
- At least two specialist staff CVs with 3+ years’ experience.
- Three+ client reference letters demonstrating survey experience.
- Demonstrated methodology and samples; minimum 70/100 in functionality.
- Compliance with administrative and regulatory requirements (SARS TCS PIN, CSD registration, POPIA, Declarations of Interest, SBD forms, etc.).

#### How to Apply
- Briefing: compulsory, 03 July 2026, 11:00, Microsoft Teams (Meeting ID 367 205 768 161 994; Password CP3Tb6wF) (Volume 1A).
- Submissions: 3 parcels via online e-Tender or hard copy to ATNS Eastgate Office Park Bruma; closing 28 July 2026, 11:00 CAT.
  - Parcel A: Administrative/Mandatory (Volume 1A; Phase 1/2).
  - Parcel B: Functionality/Technical.
  - Parcel C: Price and Specific Goals (SBD 3.3, SBD 6.1, CSD/CIPC docs, etc.).
- Documents to submit (as applicable): SBD1, SBD3.3 Pricing Schedule, SBD4, SBD6.1, CSD Report, CIPC docs, shareholder certificates, ID copies, B-BBEE documentation.
- Registrations: CSD, SARS TCS PIN, POPIA consent.
- Where to obtain documents: volume attached to the RFP (Volume 1A General Instructions and Administrative Requirements). (Volume 1A: Volume 1A Customer Satisfaction Survey.pdf)

## Description

Appointment of a Service Provider for The Design, Implementation, Analysis, And Reporting of a Comprehensive Customer Satisfaction Survey at ATNS Centers

Appointment of a Service Provider for The Design, Implementation, Analysis, And Reporting of a Comprehensive Customer Satisfaction Survey at ATNS Centers

Conditions: N/A Briefing Venue: Meeting ID: 367 205 768 161 994 Password: CP3Tb6wF

## Documents

- Volume 1A Customer Satisfaction Survey.pdf..pdf

Documents download with a free BidWunder account.

## Published on

- [eTenders.gov.za](https://www.etenders.gov.za)

More open tenders: https://za.bidwunder.com/tenders.md

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> Source: https://za.bidwunder.com/tenders/appointment-of-a-service-provider-for-the-design-implementation-analysis-and-rep-dafeeef9