# APPOINTMENT OF A SERVICE PROVIDER FOR THE LICENSING, HOSTING, MAINTENANCE, SUPPORT AND ENHANCEMENT OF THE NYALAZONE DIGITAL CUSTOMER ENGAGEMENT (DCE) AND LEGGERO PLATFORM FOR THE ROAD ACCIDENT FUND (RAF) FOR A PERIOD OF THIRTY-SIX (36) MONTHS.

> This tender closed on 2026-09-17.

- **Reference:** RAF/2026/00052
- **Issuer:** [Road Accident Fund](https://za.bidwunder.com/tenders/issuer/road-accident-fund.md)
- **Region:** National
- **Type:** Open tender
- **Published:** 2026-08-18
- **Closing date:** 2026-09-17 13:00 SAST
- **Briefing:** 2026-08-28 13:00 SAST

## Summary

#### Overview
**This invitation seeks a service provider to license, host, maintain, support and enhance RAF’s Nyalazone DCE and Leggero platform for 36 months.** Eligible bidders are SA-based service providers that are either the OEM of Nyalazone Leggero DCE/DMAP or an authorised partner, with proven DCE/Leggero experience, and capable of licensing, hosting, maintenance, support and enhancements; also must meet regulatory pre-qualifications (CSD, CIDB, SARS tax status) and provide BCM, continuity, and security capabilities.

#### Requirements
- OEM ownership or certified partnership for Nyalazone Leggero DCE and DMAP; continue OEM partnership during contract.
- Minimum 1 validated implementation/maintenance and support of DCE/Leggero; provide verifiable reference letters.
- Compliance: registered on the Central Supplier Database (CSD); CIDB registration if applicable; SARS tax compliance (PIN or TCS).
- Business continuity plan available for RAF audit during contract.
- Not listed as tender defaulter or ineligible under SA state-service rules; complete SBD forms as required.

#### How to Apply
- Submission deadline: 17 September 2026 at 11:00; questions deadline: 2 September 2026; Q&A responses published by 7 September 2026. (RFB RAF 2026 00052)
- Submission method: hand deliver or courier to the RAF tender box; no fax or email submissions. Envelope must be clearly marked with the tender number and description.
- Documents to submit: SBD 1, SBD 3.1/3.2/3.3, SBD 4, SBD 5, SBD 6.1 (signed); CIDB proof; Tax PIN/TCS; CSD number; JV agreements if applicable. Include OEM letter/certification for the DCE/Leggero products. (RFB RAF 2026 00052)
- Briefing: non-compulsory session on 28 August 2026 at 11:00 (Teams link provided in the RFB). (RFB RAF 2026 00052)
- Where to obtain documents: RAF website (www.raf.co.za) or eTender portal; documents are provided with the RFB. Include both original and copy of the bid document when submitting. (RFB RAF 2026 00052)

Notes: The procurement uses an Outcomes-based Service Performance Framework (OSPF) for service credits and performance measurement, with OSFP annexes included in the bid documents.

## Description

APPOINTMENT OF A SERVICE PROVIDER FOR THE LICENSING, HOSTING, MAINTENANCE, SUPPORT AND ENHANCEMENT OF THE NYALAZONE DIGITAL CUSTOMER ENGAGEMENT (DCE) AND LEGGERO PLATFORM FOR THE ROAD ACCIDENT FUND (RAF) FOR A PERIOD OF THIRTY-SIX (36) MONTHS.

APPOINTMENT OF A SERVICE PROVIDER FOR THE LICENSING, HOSTING, MAINTENANCE, SUPPORT AND ENHANCEMENT OF THE NYALAZONE DIGITAL CUSTOMER ENGAGEMENT (DCE) AND LEGGERO PLATFORM FOR THE ROAD ACCIDENT FUND (RAF) FOR A PERIOD OF THIRTY-SIX (36) MONTHS.

Conditions: N/A Briefing Venue: https://teams.microsoft.com/meet/367123428202805?p=wrZD5RJSjkRxkCF2xu

## Documents

- RFB RAF 2026 00052 CRM DIGITAL CUSTOMER ENGAGEMENT.pdf..pdf
- Annexure A - RAF Outcomes-based Service Performance Framework (002).pdf..pdf
- Annexure B - Approved Maintenance Schedule.xlsx..xlsx

Documents download with a free BidWunder account.

## Published on

- [Road Accident Fund (RAF)](http://www.raf.co.za/Procurement/Pages/RAF-2026-00052.aspx)
- [eTenders.gov.za](https://www.etenders.gov.za)

More open tenders: https://za.bidwunder.com/tenders.md

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> Source: https://za.bidwunder.com/tenders/appointment-of-a-service-provider-for-the-licensing-hosting-maintenance-support-aa9cb692