# APPOINTMENT OF A SERVICE PROVIDER FOR THE SUPPORT, MAINTENANCE, MIGRATION OF CURRENT SIP AND TELEPHONE USAGE OF THE EXISTING TELEPHONY INFRASTRUCTURE FOR THE SADPMR FOR A PERIOD OF THIRTY-SIX MONTHS.

> This tender closed on 2026-09-30.

- **Reference:** RFB 03-2026
- **Issuer:** [South African Diamond and Precious Metals Regulator](https://za.bidwunder.com/tenders/issuer/south-african-diamond-and-precious-metals-regulator.md)
- **Region:** Gauteng
- **Type:** Request for Bid(Limited-Tender
- **Published:** 2026-09-09
- **Closing date:** 2026-09-30 13:00 SAST
- **Sectors:** [Information and communication](https://za.bidwunder.com/tenders/sector/J.md)

## Summary

#### Overview
**Procurement of a service provider to support, maintain, and migrate the SADPMR’s current SIP and telephone usage for the existing telephony infrastructure for 36 months.** This limited-tender is aimed at providers with Microsoft Teams voice, SIP trunking, SBC maintenance, and related ICT integration skills, including adherence to Preferential Points.

#### Requirements
- Qualifications and certifications
  - Microsoft Solutions Partner for Modern Work (proof of certification)
  - Five+ years of Microsoft Teams support experience
  - At least three reference letters for similar Teams support projects
  - 130 user configurations (CVs of technicians; MS certifications)
- Technical capabilities
  - Integrate or run natively with Microsoft Teams; provide a 30-channel SIP trunk compatible with existing third-party services
  - Port SADPMR numbers to the new SIP solution; support 30 concurrent calls; provide call monitoring and reporting
  - Secure, with firewall/network optimization; configuration of 130 user devices; SBC maintenance
  - SLA, maintenance: 36-month service, including 24 hours/month ad-hoc support; 5-day project kickoff; full maintenance, hosting, and support
- Compliance and documents
  - CSD registration (CSD number) and SARS Tax Compliance PIN (or proof)
  - Copies of IDs, CIPC registration, latest full CSD report
  - Central Supplier Database registration; VAT details
  - Complete SBD forms and related procurement documentation; two-envelope bid submission; attend compulsory briefing
  
#### How to Apply
- Briefing and deadlines
  - Mandatory virtual briefing: 15 September 2026 at 10:00 via Microsoft Teams (join link in tender docs)
  - Closing date and time: 30 September 2026 at 11:00 (in-person submission)
- Submission details
  - Submit on business letterhead; to the Kempton Park address: Corner Bonaero Drive and Cote D’Azur Avenue, Kempton Park 1622
  - Bids must be delivered by the stipulated time; late bids will be rejected
  - Documents: submit original bid plus one copy of the technical proposal, plus an electronic copy on USB (two-envelope system)
- Required documents (attach as applicable)
  - Official forms: SBD 1, SBD 3.1 Pricing Schedule, SBD 4, SBD 6.1; SBD 7 if successful
  - Evidence: 130 Teams licenses, CSD report, IDs, CIPC, latest CSD full registration, Tax PIN, proof of address
  - Documentation attached to the RFB: RFB 03-2026 Bid Document.pdf

## Description

APPOINTMENT OF A SERVICE PROVIDER FOR THE SUPPORT, MAINTENANCE, MIGRATION OF CURRENT SIP AND TELEPHONE USAGE OF THE EXISTING TELEPHONY INFRASTRUCTURE FOR THE SADPMR FOR A PERIOD OF THIRTY-SIX MONTHS.

APPOINTMENT OF A SERVICE PROVIDER FOR THE SUPPORT, MAINTENANCE, MIGRATION OF CURRENT SIP AND TELEPHONE USAGE OF THE EXISTING TELEPHONY INFRASTRUCTURE FOR THE SADPMR FOR A PERIOD OF THIRTY-SIX MONTHS.

Conditions: N/A Briefing Venue: https://teams.microsoft.com/meet/367626209827798?p=JZxNeSpgiuN4TSm10J

## Documents

- PFMA GCC July 2010.pdf..pdf
- RFB 03-2026 Bid Document.pdf..pdf
- SADPMR Bid Special Conditions of Contract.pdf..pdf

Documents download with a free BidWunder account.

## Published on

- [eTenders.gov.za](https://www.etenders.gov.za)

More open tenders: https://za.bidwunder.com/tenders.md

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> Source: https://za.bidwunder.com/tenders/appointment-of-a-service-provider-for-the-support-maintenance-migration-of-curre-d08725d6