# Appointment of a Service Provider ro Supply, Install, Implement and Maintain Dedicated Server Hosted VOIP(Telephony) and Cloud-Based Contact Centre Solution for the Period of 36 Months

- **Reference:** 8/3-10/2627
- **Issuer:** [Msukaligwa Local Municipality](https://za.bidwunder.com/tenders/issuer/msukaligwa-local-municipality.md)
- **Region:** Mpumalanga
- **Type:** Open tender
- **Published:** 2026-10-15
- **Closing date:** 2026-11-23 14:00 SAST
- **Briefing:** 2026-10-22 12:00 SAST (compulsory)
- **Sectors:** [Administrative and support services](https://za.bidwunder.com/tenders/sector/N.md)

## Summary

#### Overview
**Appointment of a service provider to supply, install, implement and maintain a dedicated server-hosted VOIP (telephony) and cloud-based contact centre solution for a period of 36 months**. Suitable for ICT service providers with expertise in VOIP/telephony, cloud-based contact centre platforms, system integration and ongoing managed services.

#### Requirements
- Proven experience delivering server-hosted VOIP and cloud-based contact centre solutions.
- Ability to supply, install, implement and maintain the full solution for 36 months, including ongoing support and maintenance.
- Capability to operate within a municipal environment, with reliable SLAs, security and regulatory alignment.
- Compliance with standard bid processes and contract management requirements.

#### How to Apply
- Briefing session: Mandatory, 2026-10-22 10:00, Technical Boardroom, Corner Taute and Church Street, Ermelo.
- Submission deadline: **2026-11-23 12:00**.
- Submission method: Not specified in the provided excerpt; consult the bid documents.
- Documents to complete and submit: Not specified; refer to bid documents.
- Required registrations: null
- Briefing session details: See above
- Where to obtain bid documents: From the eTender portal; see attached documents (doc00528220261015151606.pdf) and (doc00528820261019101023.pdf).

## Description

Appointment of a Service Provider ro Supply, Install, Implement and Maintain Dedicated Server Hosted VOIP(Telephony) and Cloud-Based Contact Centre Solution for the Period of 36 Months

Appointment of a Service Provider ro Supply, Install, Implement and Maintain Dedicated Server Hosted VOIP(Telephony) and Cloud-Based Contact Centre Solution for the Period of 36 Months

Conditions: N/A Briefing Venue: Technical Boardroom

## Documents

- doc00528220261015151606.pdf..pdf
- doc00528820261019101023.pdf

Documents download with a free BidWunder account.

## Published on

- [eTenders OCDS API](https://www.etenders.gov.za/Home/opportunities?id=1)
- [eTenders.gov.za](https://www.etenders.gov.za)

More open tenders: https://za.bidwunder.com/tenders.md

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> Source: https://za.bidwunder.com/tenders/appointment-of-a-service-provider-ro-supply-install-implement-and-maintain-dedic-be0c3510