# Appointment of a service provider to Design, Supply, implement, and maintain a Cloud-based Voice Over Internet Protocol (VoIP) Telephony system for a period of 2 years

> This tender closed on 2026-07-24.

- **Reference:** ASA 04/07/2026
- **Issuer:** [Agrément South Africa](https://za.bidwunder.com/tenders/issuer/agrement-south-africa.md)
- **Region:** National
- **Type:** Request for quotation
- **Published:** 2026-07-16
- **Closing date:** 2026-07-24 14:00 SAST
- **Sectors:** [Information and communication](https://za.bidwunder.com/tenders/sector/J.md)

## Summary

#### Overview
**Appointment of a service provider to design, supply, implement, and maintain a Cloud-based VoIP Telephony system for a period of 2 years.** The solution includes 39 soft lines and 1 receptionist desk handset, cloud-based VoIP with SIP trunks, mobility via softphones, and Microsoft Teams calling plans (Domestic and International). It must port all ASA Webex lines to MS Teams, provide a self-service admin portal with usage reporting and billing, and comply with security and ICASA standards. Briefing is compulsory (24 July 2026), submissions are by email to procurement@agrement.co.za, and the proposal must remain valid for 90 days (3 months). RFQ ASA 04/07/2026. Documents to consult: Terms of Reference - VOIP.pdf; General Conditions of Contract.

#### Requirements
- 39 softphones + 1 receptionist handset; auto-attendant, BLF, call routing, recording.
- Provisioning of VoIP services, including SIP trunks; porting of current numbers to MS Teams.
- Microsoft Teams phone licensing; support for mobility and hybrid work.
- Self-service administration portal; detailed usage, billing, and cost-centre reporting; monthly feedback.
- Security, governance, cyber security alignment; adherence to ICASA regulations; toll fraud protection.
- Hardware: enterprise-grade desk phones; software licenses; centralized management software; warranty-covered equipment.
- Training for staff and ICT staff; documentation for technicians.
- Testing in ASA environment; reliability target (minimum 99% uptime) and disaster recovery.
- Compliance with SBD 4/6.1 (disclosures, price schedules) and MS partner proof; three reference letters.
- Evaluation uses 80/20 preference points (price vs. specific goals: SMMEs, Black female ownership, Black youth ownership).

Documents/files to verify (see attached): SBD 6.1 (80/20 points), SBD 4 disclosure, General Conditions of Contract, Terms of Reference - VOIP.pdf.

#### How to Apply
- Submission deadline and briefing: compulsory briefing 24 July 2026 @ 12:00; closing date 24 July 2026 (no late submissions). (Terms of Reference - VOIP.pdf)
- Submission method: electronic submissions to procurement@agrement.co.za; use RFQ ASA 04/07/2026 as subject. (Terms of Reference - VOIP.pdf)
- Documents to submit:
  - Completed SBD 6.1 (80/20) and proof of specific goals claimed.
  - SBD 4 disclosure form (certify no conflicts; independent bid).
  - Completed price schedule (Option 1 or 2).
  - Proof of authorized Microsoft partner or reseller.
  - CSD report; three positive reference letters for similar work.
  - Signed General Conditions of Contract.
- Pre-qualification/registrations: CSD registration; tax/compliance checks; proof of Microsoft partnership.
- Briefing session details: compulsory briefing at the venue listed in the ToR. (Terms of Reference - VOIP.pdf)
- Where to obtain bid documents: attachments in the RFQ package; consult Terms of Reference - VOIP.pdf for specifics.

## Description

Appointment of a service provider to Design, Supply, implement, and maintain a Cloud-based Voice Over Internet Protocol (VoIP) Telephony system for a period of 2 years

Appointment of a service provider to Design, Supply, implement, and maintain a Cloud-based Voice Over Internet Protocol (VoIP) Telephony system for a period of 2 years

Conditions: Submission via email: procurement@agrement.co.za

## Documents

- Terms of Reference - VOIP .pdf..pdf
- SBD 6.1 IN TERMS OF PPR2022 .pdf..pdf
- General Conditions of Contract.pdf..pdf
- SBD 4.pdf..pdf
- SBD 4.pdf

Documents download with a free BidWunder account.

## Published on

- [eTenders OCDS API](https://www.etenders.gov.za/Home/opportunities?id=1)
- [eTenders.gov.za](https://www.etenders.gov.za)

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> Source: https://za.bidwunder.com/tenders/appointment-of-a-service-provider-to-design-supply-implement-and-maintain-a-clou-775dbb33