# APPOINTMENT OF A SERVICE PROVIDER TO PROVIDE A HOSTED PABX SOLUTION WITH MICROSOFT TEAMS TELEPHONY INTEGRATION, VoIP CAPABILITY, AND DESKTOP INSTRUMENTS TO THE MHSC FOR A PERIOD OF SIXTY-TWO (62) MONTHS

> This tender closed on 2026-07-01.

- **Reference:** MHSC 009/2026/2027
- **Issuer:** [Mine Health and Safety Council](https://za.bidwunder.com/tenders/issuer/mine-health-and-safety-council.md)
- **Region:** National
- **Type:** Open tender
- **Published:** 2026-06-05
- **Closing date:** 2026-07-01 13:00 SAST
- **Briefing:** 2026-06-12 16:00 SAST

## Summary

#### Overview
**MHSC seeks a service provider to deliver a hosted PABX solution with native Microsoft Teams Telephony integration, VoIP capability, and 74 desktop instruments for 62 months.** The scope covers a cloud-based PABX for 74 users, Teams Direct Routing or Operator Connect, SBC with SA data sovereignty, SIP trunking, and 74 desk phones with headsets (plus spares). Includes emergency location (ELIN), call recording, POPIA/RICA compliance, network readiness, and 24/7-ish availability with defined SLAs. Target bidders include cloud/hosted PABX vendors, SBC providers, and ICT integrators with ICASA-licensed SIP capabilities and OEM support (MHSC009/2026-2027).

#### Requirements
- Hosted PABX for 74 users (62 months) with Teams Telephony integration, VoIP, and 74 desk instruments plus headsets.
- Native integration via Direct Routing or Operator Connect; redundant SBC in SA (local data centre or SA Azure region).
- SIP trunking from ICASA-licensed operator; MHSC M365 integration (SSO/MFA).
- Network readiness, QoS, and 112/10111/10177 emergency routing with ELIN.
- 100%+ uptime SLA with service credits; disaster recovery (RTO <4h, RPO <1h); FAT/SAT; load testing (20 concurrent calls).
- Compliance: POPIA data processing; RICA for mobile components; number porting; call recording (opt-in); data retention.
- Devices: 74 desktop phones, 74 headsets; spare devices (≥5%).
- Documentation/delivery: architecture diagrams, SIP trunk details, auto-attendant, call queues, QoS configs; training manuals (electronic and printed); monthly QoS reports.
- Mandatory OEM accreditation, ICASA license or reseller agreement, and POPIA readiness statement (PH MHSC).

#### How to Apply
- Deadlines: submit by 01 July 2026 at 11:00; non-compulsory briefing 12 June 2026 at 14:00 (Microsoft Teams) (MHSC009/2026-2027).
- Submission: bids deposited in the MHSC Tender Box at 145 Western Service Road, Woodmead; two-envelope system; include electronic USB copy.
- Documents: complete SBD 1, SBD 4, SBD 6.1, SBD 3 pricing schedule; SBD 7 if awarded; tax status PIN or CSD number; CSD registration proof; POPIA/DPAs; fully signed forms.
- Registrations: CSD registration required; SARS Tax Compliance PIN or validated TCS; ensure tax and CSD status before closing.
- Queries: submissions open for written questions to tenders@mhsc.org.za; due by 23 June 2026.
- Attachments: reference MHSC009/2026-2027; pricing schedule and bid documents to be submitted separately (tech vs pricing).

## Description

APPOINTMENT OF A SERVICE PROVIDER TO PROVIDE A HOSTED PABX SOLUTION WITH MICROSOFT TEAMS TELEPHONY INTEGRATION, VoIP CAPABILITY, AND DESKTOP INSTRUMENTS TO THE MHSC FOR A PERIOD OF SIXTY-TWO (62) MONTHS

APPOINTMENT OF A SERVICE PROVIDER TO PROVIDE A HOSTED PABX SOLUTION WITH MICROSOFT TEAMS TELEPHONY INTEGRATION, VoIP CAPABILITY, AND DESKTOP INSTRUMENTS TO THE MHSC FOR A PERIOD OF SIXTY-TWO (62) MONTHS

Conditions: N/A Briefing Venue: Online / Virtual

## Documents

- MHSC\_009\_2026\_2027.pdf..pdf

Documents download with a free BidWunder account.

## Published on

- [eTenders.gov.za](https://www.etenders.gov.za)

More open tenders: https://za.bidwunder.com/tenders.md

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> Source: https://za.bidwunder.com/tenders/appointment-of-a-service-provider-to-provide-a-hosted-pabx-solution-with-microso-663d8eff