# APPOINTMENT OF A SERVICE PROVIDER TO PROVIDE SENTECH WITH A ONE-STOP CALL CENTRE SOLUTION FOR A PERIOD OF TWENTY (20) MONTHS WITH AN OPTION OF EXTENDING FOR A FURTHER TWENTY-FOUR (24) MONTHS.

> This tender closed on 2026-07-07.

- **Reference:** SENT-007-2026-27
- **Issuer:** [Sentech Limited](https://za.bidwunder.com/tenders/issuer/sentech-limited.md)
- **Region:** Gauteng
- **Type:** Request for proposal
- **Published:** 2026-06-15
- **Closing date:** 2026-07-07 14:00 SAST
- **Briefing:** 2026-06-22 12:00 SAST (compulsory)
- **Sectors:** [Professional, scientific, technical](https://za.bidwunder.com/tenders/sector/M.md)

## Summary

#### Overview
**Procurement of a one-stop call centre solution for Sentech Limited for 20 months, with an option to extend for 24 months; bidders must be able to provide call centre seats, 20 agents (10 + 10 learners) in a 16-hour day and integrate with Sentech’s QContact Omnichannel system.** Bidders should have established call centre facilities and QContact Omnichannel expertise, with ability to partner on licenses and align with the in-house system. (Tender Data; Tender Pack)

#### Requirements
- Provide 20 call centre seats and 20 agents (10 agents + 10 learner interns) in a 16-hour day (07h00–23h00, 7 days) for a 20-month term.  
- Deliver a QContact Omnichannel system with user licences, compatible and integrated with Sentech’s in-house QContact system; supply a QContact distributor/partner letter.  
- Demonstrate existing call centre facilities, staff, and QContact Omnichannel capabilities; provide reference letters dated within 5 years.  
- Submit required governance documents: board resolutions (for bid participation or JV), authority resolutions, and other returnable forms; tax clearance and BBBEE documentation; and SBD forms as specified. (Returnable documents)

- Compliance with GCC (General Conditions of Contract) and two-envelope bid process; project plan with go-live within 3 weeks; formal implementation plan. (General Conditions; Tender Data)

#### How to Apply
- Submission deadline: 7 July 2026, 12:00; submissions via the Sentech eTender Portal or hand-delivered to Radiokop. (SBD1)
- Format: two-envelope system – Envelope One: Technical Proposal; Envelope Two: Original Financial Proposal; do not combine. (Tender Data; SBD1)
- Documents to submit: completed returnable documents, SBD forms (1, 4, 5, 6.1, 9 as applicable), tax clearance, BBBEE certificate, company resolutions (JV if applicable), contract data, and proof of partnership letters. (List of returnable documents)
- Briefing: mandatory briefing on 22 June 2026 via Microsoft Teams; request participation by 19 June 2026 (email tendera@sentech.co.za). (SBD1)
- Evaluation framework: 80/20 or 90/10 price-preference; minimum 35/50 on functional criteria; price and BBBEE preference to be scored. (Tender Data)

- Documents to obtain: bid documents come in the BID PACK (see attachments); questions/clarifications per SBD1. (BID PACK) 

Filenames referenced: SBD1 Notice & Invitation.pdf; Tender Data.pdf; 03 List of returnable documents.pdf; BID PACK.zip.

## Description

APPOINTMENT OF A SERVICE PROVIDER TO PROVIDE SENTECH WITH A ONE-STOP CALL CENTRE SOLUTION FOR A PERIOD OF TWENTY (20) MONTHS WITH AN OPTION OF EXTENDING FOR A FURTHER TWENTY-FOUR (24) MONTHS.

APPOINTMENT OF A SERVICE PROVIDER TO PROVIDE SENTECH WITH A ONE-STOP CALL CENTRE SOLUTION FOR A PERIOD OF TWENTY (20) MONTHS WITH AN OPTION OF EXTENDING FOR A FURTHER TWENTY-FOUR (24) MONTHS.

Conditions: N/A Briefing Venue: Microsoft Teams

## Documents

- BID PACK.zip..zip

Documents download with a free BidWunder account.

## Published on

- [eTenders.gov.za](https://www.etenders.gov.za)
- [eTenders OCDS API](https://www.etenders.gov.za/Home/opportunities?id=1)

More open tenders: https://za.bidwunder.com/tenders.md

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> Source: https://za.bidwunder.com/tenders/appointment-of-a-service-provider-to-provide-sentech-with-a-one-stop-call-centre-8fa5e023