# APPOINTMENT OF A TRAINING SERVICE PROVIDER TO FACILITATE CUSTOMER CENTRICITY

> This tender closed on 2026-10-21.

- **Reference:** RFQ 202107
- **Issuer:** [The South African Bureau of Standards (SABS)](https://za.bidwunder.com/tenders/issuer/the-south-african-bureau-of-standards-sabs.md)
- **Region:** Gauteng
- **Type:** Request for quotation
- **Published:** 2026-10-15
- **Closing date:** 2026-10-21 13:00 SAST
- **Sectors:** [Professional, scientific, technical](https://za.bidwunder.com/tenders/sector/M.md)

## Summary

#### Overview
**RFQ to appoint a Training Service Provider to facilitate Customer Centricity training for SABS employees.** The program targets 790 staff (external customer-facing: 2-day in-person sessions, 90 delegates; internal staff: 4-hour virtual sessions for 700 delegates) and seeks design, delivery, materials, and post-training evaluation. Eligible bidders should be experienced in customer-centric training and be registered with Services SETA or the DHET, with BBBEE documentation to claim goals. (RFQ 202107 Customer customer centricity Training (002).pdf)

#### Requirements
- Mandatory qualifications: provider must be **Services SETA registered** or registered with the Department of Higher Education and Training.
- Functionality threshold: minimum 70% across four criteria with weights:
  - Company Experience (25%)
  - Facilitators Experience (25%)
  - Programme Outline/Methodology (30%)
  - References (20%)
- Submission documents: CSD registration report; BBBEE certificate or sworn affidavit (to claim goals); SBD 4 Bidder’s Disclosure Form; SBD 6.1 Preference Points Claim Form.
- Additional: quotations valid for 120 days; proposals must be on company letterhead; adherence to SABS terms and conditions.

#### How to Apply
- Deadline: 21 October 2026 at 11:00; late submissions not accepted. (RFQ 202107...) 
- Submission method: via email to Ntobeko.Mweli@sabs.co.za (no links/WeTransfer accepted). 
- Required documents to attach: CSD report, BBBEE certificate or sworn affidavit, SBD 4, SBD 6.1. 
- Briefing/venue: briefing address is 1 Dr Lategan Road, Groenkloof, Pretoria (date/mandatory status not specified in the RFQ). 
- Reference: contact Ntobeko Mweli for inquiries (RFQ 202107...).

## Description

APPOINTMENT OF A TRAINING SERVICE PROVIDER TO FACILITATE CUSTOMER CENTRICITY

APPOINTMENT OF A TRAINING SERVICE PROVIDER TO FACILITATE CUSTOMER CENTRICITY TRAINING TO SABS EMPLOYEES

Conditions: N/A

## Documents

- RFQ 202107 Customer customer centricity Training (002).pdf..pdf
- RFQ 202107 Customer customer centricity Training (002).pdf

Documents download with a free BidWunder account.

## Published on

- [eTenders OCDS API](https://www.etenders.gov.za/Home/opportunities?id=1)
- [eTenders.gov.za](https://www.etenders.gov.za)

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> Source: https://za.bidwunder.com/tenders/appointment-of-a-training-service-provider-to-facilitate-customer-centricity-bbbab85f