# Centralised customer relations management database and system

> This tender closed on 2026-10-22.

- **Reference:** COMMAR 2/2026
- **Issuer:** [Drakenstein Municipality](https://za.bidwunder.com/tenders/issuer/drakenstein-municipality.md)
- **Region:** Western Cape
- **Type:** Open tender
- **Published:** 2026-09-10
- **Closing date:** 2026-10-22 12:00 SAST
- **Briefing:** 2026-09-22 11:00 SAST (compulsory)
- **Sectors:** [Information services](https://za.bidwunder.com/tenders/sector/J63.md)

## Summary

#### Overview
**The Drakenstein Municipality invites bids for a Centralised Customer Relations Management database and system.** Bidders with IT systems integration, CRM platform deployment, database design/migration, and municipal ICT implementation experience should consider bidding.

#### Requirements
- Must be registered on Drakenstein Municipality’s supplier database.
- Comply with tax requirements per MBD 1 (Part B).
- Functionality: minimum 70% score to qualify for further evaluation under the 80/20 preference system.
- Submit on the bid documentation provided; bids sealed and marked with the bid number.
- Tender validity: minimum 120 days after closing.
- Attend the compulsory clarification meeting (in person or virtual); non-attendance disqualifies.
- Submit to Tender Box 1 in the Civic Centre (opening in public).
- Preferential Procurement Regulations 2022 (80/20) apply.
- GCC and Special Conditions apply.

#### How to Apply
- Clarification meeting: 22 September 2026 at 09:00 (in person or virtual) (Ad COMMAR22026.pdf).
- Obtain documentation: from Lochner Janse van Rensburg; contact Bradley Fortuin for tender queries. Office hours 08:30–15:00 from 10 Sept 2026.
- Document fee: R450 for hard copies; electronic requests are free (Ad COMMAR22026.pdf).
- Submission: Tender box 1, Civic Centre, Berg River Boulevard, Paarl; enclosures must be clearly marked with the bid number.
- Submission deadline: 22 October 2026 at 10:00; bids opened publicly at 10:15 (Ad COMMAR22026.pdf).
- Ensure bids are in a sealed envelope and valid for at least 120 days after closing.

## Description

Centralised customer relations management database and system

Centralised customer relations management database and system

Conditions: N/A Briefing Venue: Communication and Marketing boardroom, 4th floor, Civic Centre, Berg River Boulevard

## Documents

- Ad COMMAR22026.pdf..pdf
- Ad COMMAR22026.pdf

Documents download with a free BidWunder account.

## Published on

- [eTenders.gov.za](https://www.etenders.gov.za)
- [eTenders OCDS API](https://www.etenders.gov.za/Home/opportunities?id=1)

More open tenders: https://za.bidwunder.com/tenders.md

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> Source: https://za.bidwunder.com/tenders/centralised-customer-relations-management-database-and-system-afa839c3