# CUSTOMER CARE TRAINING FOR 05 OFFICIALS

> This tender closed on 2026-10-19.

- **Reference:** IHLM/49-2026-27/C0RP
- **Issuer:** [Ingquza Hill Local Municipality](https://za.bidwunder.com/tenders/issuer/ingquza-hill-local-municipality.md)
- **Region:** Eastern Cape
- **Type:** Request for quotation
- **Published:** 2026-10-09
- **Closing date:** 2026-10-19 14:00 SAST

## Summary

#### Overview
**Procurement of in-house Customer Care Training for 5 municipal officials.** Ingquza Hill Local Municipality invites qualified training providers to deliver a 5-day in-house program within the Municipality, with accreditation and learner certificates. This is an Open Bids RFQ with a 90-day tender validity; closing 19 Oct 2026, 12:00, at 135 Main Street, Flagstaff.

#### Requirements
- Valid full CSD registration; SARS TCS PIN; signed MBD1-9 declarations; proof no undisputed municipal accounts overdue >30 days; accreditation with relevant SETA/LGSETA.
- Training provider must be accredited with ETQA/SETA; facilitator(s) with SETA accreditation; CVs and facilitator qualifications submitted at least 5 days before start.
- Minimum 3 years’ experience delivering similar services; evidence required (references/letters).
- Provide in-house training within municipal jurisdiction; service level agreement signed before implementation.
- Training specifics: 5 days; target group of 5 officials; traveling, accommodation, and meals for the facilitator; certificates of attendance (one month after) and competency (four months after); upload learners to NLRDB within 5 days after appointment.
- Evaluation uses Functionality (100 points) with thresholds; pricing and specific goals also apply (80/20 or 90/10 preference as applicable).
- Use original bid documents; no late submissions; site/briefing details only if advertised as mandatory.

#### How to Apply
- Obtain tender documents from ihlm.gov.za (Procurement: Open Bids / E-Tender Portal) (TENDER DOCUMENT CUSTOMER CARE TRAINING OCT 2026.pdf).
- Submit by hand in a sealed envelope to the Tender Box at 135 Main Street, Flagstaff, 4810, clearly endorsed with IHLM/49/2026-27/CORP, by 12:00 on 19 October 2026 (no late submissions).
- Use official forms: MBD1, MBD2, MBD3.1/3.3, MBD4, MBD6.1, and the Pricing Schedule; include Tax Clearance (TCS PIN) and CSD details as required.
- Important contacts for enquiries: M. Mfingwana, A. Antongana (Corporate Services / SCM) (see attached tender text).
- Briefing/site attendance only if listed in adverts (not specified here) (TENDER DOCUMENT CUSTOMER CARE TRAINING OCT 2026.pdf).

## Description

CUSTOMER CARE TRAINING FOR 05 OFFICIALS

CUSTOMER CARE TRAINING FOR 05 OFFICIALS

Conditions: N/A

## Documents

- TENDER DOCUMENT CUSTOMER CARE TRAINING OCT 2026.pdf..pdf
- TENDER DOCUMENT CUSTOMER CARE TRAINING OCT 2026.pdf

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## Published on

- [eTenders OCDS API](https://www.etenders.gov.za/Home/opportunities?id=1)
- [eTenders.gov.za](https://www.etenders.gov.za)

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> Source: https://za.bidwunder.com/tenders/customer-care-training-for-05-officials-94bb9791