# IMPLEMENTATION OF A CITIZEN INTERACTION AND SERVICE REQUEST MANAGEMENT SOLUTION WITH THREE (3) YEARS SUPPORT

> This tender closed on 2026-09-23.

- **Reference:** 10/2026/2027
- **Issuer:** [Thulamela Local Municipality](https://za.bidwunder.com/tenders/issuer/thulamela-local-municipality.md)
- **Region:** Limpopo
- **Type:** Open tender
- **Published:** 2026-08-21
- **Closing date:** 2026-09-23 13:00 SAST
- **Sectors:** [Administrative and support services](https://za.bidwunder.com/tenders/sector/N.md)

## Summary

#### Overview
**The Thulamela Local Municipality seeks bids for the implementation of a citizen interaction and service request management solution with three years of support.** Bidders should be IT/software providers with experience in public-sector citizen service portals and service-request workflows, capable of delivering an end-to-end implementation and ongoing support.

#### Requirements
- Proven ability to implement citizen interaction and service request management solutions for the public sector.
- Capability to provide a three-year support/maintenance arrangement.
- Capacity to deliver end-to-end implementation including deployment and post-implementation support.

#### How to Apply
- Submission deadline: **2026-09-23 11:00**.
- Briefing session: venue at OLD AGRIVEN BUILDING, THOHOYANDOU, THOHOYANDOU, 0950.
- Submission method: not specified in metadata; see attached bid documents for details.
- Documents to complete/submit: not specified in metadata.
- Required registrations/pre-qualifications: not specified in metadata.
- Briefing session details: address provided; date/time not listed in metadata.
- Where to obtain bid documents: see attached document (IMPLEMENTATION OF A CITIZEN INTERACTION AND SERVICE REQUEST MANAGMENT SOLUTION WITH THREE(3) YERAS SUPPORT.pdf..pdf).

## Description

IMPLEMENTATION OF A CITIZEN INTERACTION AND SERVICE REQUEST MANAGEMENT SOLUTION WITH THREE (3) YEARS SUPPORT

IMPLEMENTATION OF A CITIZEN INTERACTION AND SERVICE REQUEST MANAGEMENT SOLUTION WITH THREE (3) YEARS SUPPORT

Conditions: N/A

## Documents

- IMPLEMENTATION OF A CITIZEN INTERACTION AND SERVICE REQUEST MANAGMENT SOLUTION WITH THREE(3) YERAS SUPPORT.pdf..pdf

Documents download with a free BidWunder account.

## Published on

- [eTenders.gov.za](https://www.etenders.gov.za)

More open tenders: https://za.bidwunder.com/tenders.md

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> Source: https://za.bidwunder.com/tenders/implementation-of-a-citizen-interaction-and-service-request-management-solution-92c4fac2