# NMC/RMC Atmos Maintenance and Support for a period of (5) five years.

- **Reference:** E3703CXMWP
- **Issuer:** [Eskom - Corporate](https://za.bidwunder.com/tenders/issuer/eskom-corporate.md)
- **Region:** Gauteng
- **Type:** Request for proposal
- **Published:** 2026-10-20
- **Closing date:** 2026-11-12 10:00 SAST
- **Briefing:** 2026-11-03 12:00 SAST
- **Sectors:** [IT services](https://za.bidwunder.com/tenders/sector/J62.md), [Computer and electronic products](https://za.bidwunder.com/tenders/sector/C26.md)

## Summary

#### Overview
**NMC/RMC Atmos Maintenance and Support for a period of five years.** This contract covers comprehensive maintenance and support for the CallCabinet Atmos voice-recording system, including software updates, patches, hardware maintenance, and ad hoc enhancements to ensure operational continuity and regulatory compliance. Suitable bidders are IT service providers with experience in voice-recording systems, software maintenance, and ISO 9001‑based quality management; bidders must meet Eskom’s eligibility criteria and procurement policies.
#### Requirements
- Demonstrated eligibility under Eskom’s procurement rules; no sanctions or conflicts of interest; not on tender defaulters list.
- A formal QMS conforming to ISO 9001 (valid certificate) and implementation across the supplier and any sub-suppliers; main supplier to manage sub-supplier quality.
- Mandatory returnables and documentation: SBD forms (e.g., SBD 1, SBD 6.1) and Annexures A–M, including pricing (Annexure Q), SDL&I (Annexure S), Third-Party Risk Assessment (Annexure T), Supplier Integrity Pact, etc.
- Security, data protection, and risk: complete the Third-Party Security Risk Assessment Questionnaire; comply with Eskom’s integrity/pact requirements.
- Contract terms: NEC PSC as the contract basis; provide CSD registration; consider Performance Bond (10% of contract value) if required; comply with Eskom payment terms (30–60 days depending on contract value).
- Evaluation: functionality criteria (Annexure K) with pre-qualification of quality; price and specific-goal scoring under Eskom’s SDL&I framework.
- Clarifications and site/briefing: non-compulsory clarification meeting (3 November 2026, 12:00 via Teams; link in RFP documents).
#### How to Apply
- Review eligibility and collect required forms (SBDs, Annexures A–M, QM58 Form A, pricing, SDL&I, TPR questionnaire) as per the RFP Annexures.
- Prepare and upload all documents in PDF to the Eskom E-tendering portal (no hard copies; max 500 MB per document; pricing in electronic format).
- Submit before the closing date/time: 12 November 2026 (10:00 SA time) via https://etendering.eskom.co.za/ (RFP 240-114238630 Rev 28).
- Attend the non-mandatory clarification session (03 November 2026) via Microsoft Teams (link in the RFP).
- Access documents on Eskom Tender Bulletin/E-tendering portal; follow Submission Status: complete and ensure latest version is used. (RFP documents: 240-114238630 Rev 28)

## Description

NMC/RMC Atmos Maintenance and Support for a period of (5) five years.

NMC/RMC Atmos Maintenance and Support for a period of (5) five years.

Tender Office Location: Eskom Megawatt Park Sunninghill

## Documents

- Tender documents (8 files).zip
- ANNEXU\~2.DOC..DOC
- ANNEXU\~3.DOC..DOC
- ANNEXU\~4.DOC..DOC
- Annexure S - SDL&I.docx..docx
- ANNEXU\~2.PDF..PDF
- ANNEXU\~1.PDF..PDF
- ANNEXU\~3.PDF..PDF
- ANNEXU\~3.DOC
- ANNEXU\~4.DOC
- ANNEXU\~2.DOC
- Annexure S - SDL&I.docx
- ANNEXU\~3.PDF
- ANNEXU\~2.PDF
- ANNEXU\~1.PDF

Documents download with a free BidWunder account.

## Published on

- [Eskom Tender Bulletin](https://tenderbulletin.eskom.co.za/tender/96645)
- [eTenders.gov.za](https://www.etenders.gov.za)
- [eTenders OCDS API](https://www.etenders.gov.za/Home/opportunities?id=1)

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> Source: https://za.bidwunder.com/tenders/nmc-rmc-atmos-maintenance-and-support-for-a-period-of-5-five-years-0e3daaeb