# PROVISION OF CUSTOMER CARE TRAINING

> This tender closed on 2026-10-16.

- **Reference:** RFQ 129/2026
- **Issuer:** [Prince Albert Municipality](https://za.bidwunder.com/tenders/issuer/prince-albert-municipality.md)
- **Region:** Western Cape
- **Type:** Request for quotation
- **Published:** 2026-10-07
- **Closing date:** 2026-10-16 14:00 SAST
- **Sectors:** [Professional, scientific, technical](https://za.bidwunder.com/tenders/sector/M.md)

## Summary

#### Overview
**Provision of customer care training services for the Prince Albert Municipality (RFQ 129/2026).** Bidders should be training/service providers capable of delivering customer care programs, with compliance to SCM requirements (CSD registration, tax clearance, BBBEE, CIDB if applicable) and the municipality’s 80/20 preference framework.

#### Requirements
- Valid tax clearance and CSD registration (or equivalent) for the bidder; separate pins/registrations for joint ventures if applicable.
- Completion and signing of standard bid forms: MBD1, MBD2, MBD4, MBD6.1, MBD8, MBD9, MBD15; pricing on MBD3.1.
- BBBEE status certificate or sworn affidavit; proof required to claim points.
- CIDB registration if applicable; CSD and CIPC documents to be provided.
- Municipal rates/accounts verification for bidder and directors; lease or proof of locality may be required.
- Signed authorisation resolution for the bid’s signatory; compliance with GCC/SCC as applicable.

(Document details drawn from PAMun Bid Document RFQ 129_2026 and PAMun Bid Notice RFQ 129_2026.)

#### How to Apply
- Submission deadline: 16 October 2026 at 12:00. Bids remain valid for 90 days (see notices).
- Submission method: sealed envelope to Prince Albert Municipal Finance Building (Thusong Centre) or posted to Private Bag X53, Prince Albert, 6930; ensure quotation number and title on outside.
- Documents to complete/submit: MBD1, MBD2, MBD3.1 (pricing), MBD4, MBD6.1, MBD7.1/MBD7.2 as applicable, MBD8, MBD9, MBD15; BBBEE proof; CIDB/CSD documents; CIPC registration; municipal accounts; lease (for locality points) as applicable.
- Registrations/pre-qualifications: Central Supplier Database (CSD) registration; Tax clearance; CIDB if required; CSD/CIPC documents.
- Briefing: briefing venue/address noted as Thusong Centre, Adderley Street, Prince Albert (24/7 session details not stated in the attached content).
- Bid documents access: on Prince Albert Municipality’s website (Notice Board, Tenders and Quotations) or via Ms. Theolencia Biljohn at the listed office; cost for a hard copy is R150 (VAT included) if not downloaded.
(Attached sources: PAMun Bid Document RFQ 129_2026 Customer Care Training.pdf; PAMun Bid Notice RFQ 129_2026 Customer Care Training.pdf)

## Description

PROVISION OF CUSTOMER CARE TRAINING

PROVISION OF CUSTOMER CARE TRAINING

Conditions: See bid document for further details and instructions

## Documents

- PAMun Bid Document - RFQ 129\_2026 Customer Care Training.pdf..pdf
- PAMun Bid Notice - RFQ 129\_2026 Customer Care Training.pdf..pdf
- PAMun Bid Document - RFQ 129\_2026 Customer Care Training.pdf
- PAMun Bid Notice - RFQ 129\_2026 Customer Care Training.pdf

Documents download with a free BidWunder account.

## Published on

- [eTenders OCDS API](https://www.etenders.gov.za/Home/opportunities?id=1)
- [eTenders.gov.za](https://www.etenders.gov.za)

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> Source: https://za.bidwunder.com/tenders/provision-of-customer-care-training-40d2939c