# PROVISION OF SUPPORT & MAINTENANCE SERVICES FOR THE INCIDENT COMMAND CENTRE (ICC) FOR A PERIOD OF THREE (3) YEARS

> This tender closed on 2026-07-09.

- **Reference:** 135/2026
- **Issuer:** [Kouga Local Municipality](https://za.bidwunder.com/tenders/issuer/kouga-local-municipality.md)
- **Region:** Eastern Cape
- **Type:** Open tender
- **Published:** 2026-06-08
- **Closing date:** 2026-07-09 12:00 SAST
- **Briefing:** 2026-06-23 12:00 SAST (compulsory)
- **Sectors:** [Professional, scientific, technical](https://za.bidwunder.com/tenders/sector/M.md)

## Summary

#### Overview
**Procurement of ongoing support and maintenance for Kouga Local Municipality's Incident Command Centre (ICC) for a period of three years, including a Backup Security Operations Centre (SOC) and related AI, video wall, and infrastructure management.** Suitable bidders are ICT/security integrators with HikCentral/HikVision experience, video-wall deployments, SAIDSA and PSIRA compliance, strong networking skills, and proven project delivery in similar security ICT environments.

#### Requirements
- Demonstrated expertise with HikCentral Professional and video-wall configurations (minimum 5 years; 3 reference letters) and capability to migrate to a larger HikCentral server with SOC redundancy.
- SAIDSA accreditation and PSIRA certification where applicable; SAIDSA COC for security installations.
- Technical capacity to support 300+ CCTV cameras, 16-TV video wall, 9x46" SOC screens, and a mirrored, HA-enabled ICC/SOC infrastructure with real-time failover.
- Compliance/documentation: Tax clearance PIN, Central Supplier Database (CSD) number or proof, Municipal billing clearance, certified IDs, and latest audited financials if applicable; Project implementation plan if required.
- B-BBEE qualification with sworn affidavit/certificate; preference points for locality within Kouga/EC region.
- 36-month commercial model with rent-to-own CAPEX structure, including maintenance, insurance, and required training.

#### How to Apply
- Submission deadline: 09 July 2026 at 12:00 (closing time stated in Conditions of Tender).
- Submission method: Electronic submission accepted; also deliver original hard copy plus a USB/SD Card copy to the Tender Box.
- Documents to complete/submit (from attached documents): Form of Offer and Acceptance (MBD7), Pricing Schedule, Declaration of Interest, Declaration of Bidder’s Past SCM Practices, Certificate of Independent Bid Determination, Special/SCC conditions, VAT status, B-BBEE documents, TCS PIN/CSD where applicable, Central Treasury/Tax documents, Municipal clearance, and any required project plans.
- Registrations/pre-qualifications: Tax compliance PIN, SARS e-filing option acceptable; CSD PIN or number; Municipal services/clearance; SAIDSA/PSIRA where applicable.
- Briefing session: Compulsory virtual clarification on 23 June 2026 at 10:00 via Microsoft Teams (link provided in the tender documents).
- Where to obtain bid documents: Available on the Etender portal and Kouga website (see attached tender package: TENDER DOCUMENT FOR NOTICE 135 OF 2026 ICC.pdf).

Notes:
- Pricing and compliance are scored 80/20 (price vs. specific goals). Specific goals require proof/documentation.
- Documents must be printed, signed in black ink, and originals submitted; USB/SD copies encouraged.

## Description

PROVISION OF SUPPORT & MAINTENANCE SERVICES FOR THE INCIDENT COMMAND CENTRE (ICC) FOR A PERIOD OF THREE (3) YEARS

## Documents

- TENDER DOCUMENT FOR NOTICE 135 OF 2026 ICC.pdf
- advert-notice-135-of-2026-icc
- tender-document-for-notice-135-of-2026-icc

Documents download with a free BidWunder account.

## Published on

- [eTenders OCDS API](https://www.etenders.gov.za/Home/opportunities?id=1)
- [eTenders.gov.za](https://www.etenders.gov.za)

More open tenders: https://za.bidwunder.com/tenders.md

---

> Source: https://za.bidwunder.com/tenders/provision-of-support-maintenance-services-for-the-incident-command-centre-icc-fo-bdf99b82