# PROVISION OF SUPPORT & MAINTENANCE SERVICES FOR THE INCIDENT COMMAND CENTRE (ICC) FOR A PERIOD OF THREE (3) YEARS

> This tender closed on 2026-10-05.

- **Reference:** 205/2026
- **Issuer:** [Kouga Local Municipality](https://za.bidwunder.com/tenders/issuer/kouga-local-municipality.md)
- **Region:** Eastern Cape
- **Type:** Open tender
- **Published:** 2026-09-02
- **Closing date:** 2026-10-05 12:00 SAST
- **Briefing:** 2026-09-16 12:00 SAST (compulsory)
- **Sectors:** [Professional, scientific, technical](https://za.bidwunder.com/tenders/sector/M.md)

## Summary

#### Overview
**Procurement of: Provision of Support & Maintenance Services for the Incident Command Centre (ICC) for three years.** Target bidders are ICT/CCTV/SOC specialists with HikCentral expertise, SAIDSA and PSIRA compliance, B-BBEE credentials, and relevant networking, project management, and security certifications.

- Focus areas include ICC maintenance, backup SOC, redundancy, AI/alarms management, and migration to HikCentral.
- Evaluation uses 80/20 price vs. specific goals; specific locality and B-BBEE considerations apply.

(Document reference: TENDER DOCUMENT FOR NOTICE 205 OF 2026 ICC.pdf..pdf)

#### Requirements
- Minimum 5 years’ experience in CCTV/SOC or equivalent; at least 3 references (one must be CCTV monitoring).
- Demonstrated HikCentral/P-Ver-HW1D experience; certifications or training in HikCentral; project management and networking qualifications (Cisco/MikroTik).
- SAIDSA accreditation for CCTV monitoring and PSIRA certification; ISO 9001 may be requested.
- B-BBEE status: valid sworn affidavit or certificate; demonstrate locality goals if claiming points.
- SA SARS tax compliance (PIN/TCS) and CSD registration; municipal billing clearance; audited FS for last 3 years (where applicable).
- Proof of vendor capabilities: company profile, CVs of key personnel, and proof of training/certification.
- Migration plan: full migration to new HikCentral server within ~2 months; 6 months of live CCTV footage retention on ICC/SOC mirrors.
- Site visit attendance and adherence to tender conditions; letters of good standing; SAIDSA and PSIRA compliance in scope.

(Document reference: TENDER DOCUMENT FOR NOTICE 205 OF 2026 ICC.pdf..pdf)

#### How to Apply
- Submission deadline: 05 October 2026 at 12:00. Tender validity: 90 days.
- Submission method: electronic submission accepted; original hard copy and a USB/SD Card copy are required (hard copy in tender box at 16 Woltemade Street, Jeffreys Bay, Room 122). Late or non-conforming submissions may be disqualified.
- Briefing/clarification: Compulsory Virtual Clarification Session on 16 September 2026 at 10:00 via Teams (link in advert; late arrivals not admitted).
- Documents to submit (in addition to technical proposal): Form of Offer and Acceptance, MBD7, pricing schedules, declarations (interest, past supply chain practices, etc.), Tax PIN/CSD, municipal clearance, BBBEE documentation, and any special contract documents.
- Pre-qualifications: valid Tax Compliance Pin, CSD number (if no TCS), and supplier database registration; National Treasury Central Database Summary Report; municipal accounts.
- Where to obtain documents: via E-Tender portal (etender.gov.za) and Kouga Municipal website (attachments in the tender docs).

Notes:
- The tender includes a detailed Pricing Schedule and a 36-month rent-to-own-style cost model with full bundling, insurance, and maintenance.
- The contract governs standard GCC terms, delivery/insurance, penalties, force majeure, dispute resolution, and compliance with ICT governance, security, and local supplier policies.

(Document references: TENDER DOCUMENT FOR NOTICE 205 OF 2026 ICC.pdf..pdf)

## Description

PROVISION OF SUPPORT & MAINTENANCE SERVICES FOR THE INCIDENT COMMAND CENTRE (ICC) FOR A PERIOD OF THREE (3) YEARS

## Documents

- TENDER DOCUMENT FOR NOTICE 205 OF 2026 ICC.pdf..pdf
- tender-document-for-notice-205-of-2026-icc
- advert-notice-205-of-2026-icc

Documents download with a free BidWunder account.

## Published on

- [eTenders.gov.za](https://www.etenders.gov.za)

More open tenders: https://za.bidwunder.com/tenders.md

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> Source: https://za.bidwunder.com/tenders/provision-of-support-maintenance-services-for-the-incident-command-centre-icc-fo-f6f58be9