# PROVISION OF TRAINING ON CONTEMPORARY KNOWLEDGE MANAGEMENT TECHNIQUES, ITIL FOUNDATION (IT SERVICE MANAGEMENT), AND DIGITAL TRANSFORMATION/DIGITAL GOVERNANCE.

- **Reference:** KZNQ28/DSD/2026/27
- **Issuer:** [Kwazulu Natal - Social Development](https://za.bidwunder.com/tenders/issuer/kwazulu-natal-social-development.md)
- **Region:** KwaZulu-Natal
- **Type:** Request for quotation
- **Published:** 2026-10-28
- **Closing date:** 2026-11-13 13:00 SAST
- **Sectors:** [IT services](https://za.bidwunder.com/tenders/sector/J62.md), [Other professional services](https://za.bidwunder.com/tenders/sector/M74.md)

## Summary

#### Overview
**The contract is to provide five days of training on contemporary knowledge management techniques, ITIL Foundation (IT Service Management), and digital transformation/digital governance.** Vendors with proven expertise in knowledge management, ITIL-based IT service management, and digital governance should consider bidding to deliver a 5-day public-sector training course for 20 participants in Durban. 

#### Requirements
- 5-day course, Durban venue, 20 participants, 1 facilitator; venue/date to be provided by department. 
- Submit bids on official forms (SBD 1, 3.3 pricing, 4, 6.1, 7) and complete attached documents. 
- Registration on Central Suppliers Database (CSD) or provide SARS Tax PIN/TCS; if a consortium, each party must submit separate TCS/CSD. 
- Tax compliance and proof (SARS PIN or Tax Clearance); CSD number if no TCS; proof of authority to sign.
- BBBEE: provide BBBEE status level verification certificate or sworn affidavit for EMEs/QSEs to claim points. 
- Financial/operational capacity: demonstrate ability to commence for at least 2 months; no advance payments; payments within 30 days.
- Duration/Delivery: 5 days, 20 participants, 1 facilitator; price valid 120 days; 30-day payment terms; PFMA/GCC compliance.

#### How to Apply
- Submission deadline: 13 November 2026 at 11:00, bids to be deposited in the Bid Box at 208 Hoosen Haffejee Street, Pietermaritzburg 3200 (KwaZulu-Natal Department of Social Development). 
- Documents to submit: SBD 1, SBD 3.3 (Pricing Schedule), SBD 4, SBD 6.1, SBD 7; pricing and 120-day validity; pricing annex (ANNEXURE A PRICING SCHEDULE). 
- Registrations: CSD registration and SARS tax compliance (PIN/TCS) per sections in the bid docs. 
- Briefing/site inspection: not clearly mandated in the doc; where applicable, attendance may be recorded (electronic attendance register in Section D). 
- Where to obtain bid documents: the official Quotation Document and Annex A within the attached file titled QUOTATION DOCUMENT - TRAINING ONCONTEMPORARY KNOWLEDGE MANAGEMENT TECHNIQUES, ITIL FOUNDATION (IT SERVICE MANAGEMENT) AND DIGITAL TRANSFORMATION/DIGITAL GOVERNANCE-ICT.pdf (see attachment).

## Description

PROVISION OF TRAINING ON CONTEMPORARY KNOWLEDGE MANAGEMENT TECHNIQUES, ITIL FOUNDATION (IT SERVICE MANAGEMENT), AND DIGITAL TRANSFORMATION/DIGITAL GOVERNANCE.

## Documents

- QUOTATION DOCUMENT - TRAINING ONCONTEMPORARY KNOWLEDGE MANAGEMENT TECHNIQUES, ITIL FOUNDATION (IT SERVICE MANAGEMENT) AND DIGITAL TRANSFORMATION DIGITAL GOVERNANCE-ICT.pdf..pdf
- QUOTATION DOCUMENT - TRAINING ONCONTEMPORARY KNOWLEDGE MANAGEMENT TECHNIQUES, ITIL FOUNDATION (IT SERVICE MANAGEMENT) AND DIGITAL TRANSFORMATION DIGITAL GOVERNANCE-ICT.pdf

Documents download with a free BidWunder account.

## Published on

- [eTenders OCDS API](https://www.etenders.gov.za/Home/opportunities?id=1)
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> Source: https://za.bidwunder.com/tenders/provision-of-training-on-contemporary-knowledge-management-techniques-itil-found-eb05d6b1