# PURCHASING AGREEMENT FOR APPOINTMENT OF A CERTIFIED CISCO COLLABORATION PARTNER TO PROVIDE AD-HOC TECHNICAL SUPPORT, ROOT-CAUSE ANALYSIS, REMEDIATION AND OPTIMASATION SERVICES FOR THE CISCO UNIFIED COMMUNICATIONS MANAGER(CUCM) ENVIRONMENT FOR A PERIOD OF SIX(6) MONTHS ON AS AND WHEN REQUIRED BASIS.

> This tender closed on 2026-07-06.

- **Reference:** KZN/PRASA/2026/06/07/Q
- **Issuer:** [Passenger Rail Agency of South Africa](https://za.bidwunder.com/tenders/issuer/passenger-rail-agency-of-south-africa.md)
- **Region:** KwaZulu-Natal
- **Type:** Request for quotation
- **Published:** 2026-06-22
- **Closing date:** 2026-07-06 14:00 SAST
- **Briefing:** 2026-06-22 13:00 SAST
- **Sectors:** [Information and communication](https://za.bidwunder.com/tenders/sector/J.md)

## Summary

#### Overview
**RFQ to appoint a certified Cisco Collaboration Partner to provide ad-hoc technical support, root-cause analysis, remediation and optimisation services for the CUCM environment, for six months on an as-and-when-required basis** (KZN-PRASA-2026-06-07-Q.pdf). Target bidders are Cisco-certified partners with active Cisco Partner status and relevant engineer certifications (CCIE Collaboration, CCNP Collaboration) capable of delivering CUCM support for PRASA.

#### Requirements
- Active Cisco Certified Partner status (preferably Select/Advanced/Premier Integrated Security/Collaboration) with proof.
- Engineer certifications: CCIE Collaboration and CCNP Collaboration, with proof.
- Completeness of pricing (Annexure A): must include Milestone Fixed Cost and Rate per hour for CCIE/CCNP engineer.
- Bid submission: complete and sign the bid submission register; provide proof of authority (e.g., company resolution).
- Tax/compliance: comply with SARS tax requirements; provide SARS PIN or TCS; or CSD number if applicable.
- Compliance with state-employment restrictions: bids from persons in the service of the state are not considered.
- Pricing format: prices in South African Rand, inclusive of taxes, submitted via the official pricing schedule and in the required format.

#### How to Apply
- Submission deadline: 06 July 2026 at 12:00. (KZN-PRASA RFQ details)  
- Briefing session: available 2026-06-22 at 11:00; venue for briefing and submission is 65 Masabalala Yengwa Avenue, Durban Station (PRASA SCM Kwazulu Natal). Briefing status not explicitly stated as mandatory.  
- Submission method: deposit bid response documents in Bid Box No.4 and hand-deliver to PRASA SCM, 65 Masabalala Yengwa Avenue, Durban Station, Roof Level Foyer; ensure the submission is registered.  
- Documents to submit (refer to the RFQ for full lists; where specified):  
  - Official bid response forms (use the provided forms; do not retype).  
  - Annexure A pricing schedule with Milestone Fixed Cost and CCIE/CCNP hourly rates.  
  - Evidence of Cisco Partner status and engineer certifications (CCIE, CCNP).  
  - SARS tax compliance documents (PIN or TCS) or CSD details; joint ventures require separate TCS/CSD where applicable.  
  - Proof of authority to sign the bid (e.g., company resolution).  
- Where to obtain documents: bid documents must be downloaded from the e-tender portal (KZN-PRASA RFQ SCM_2023). The attached document is (KZN-PRASA-2026-06-07-Q.pdf).

## Description

PURCHASING AGREEMENT FOR APPOINTMENT OF A CERTIFIED CISCO COLLABORATION PARTNER TO PROVIDE AD-HOC TECHNICAL SUPPORT, ROOT-CAUSE ANALYSIS, REMEDIATION AND OPTIMASATION SERVICES FOR THE CISCO UNIFIED COMMUNICATIONS MANAGER(CUCM) ENVIRONMENT FOR A PERIOD OF SIX(6) MONTHS ON AS AND WHEN REQUIRED BASIS.

PURCHASING AGREEMENT FOR APPOINTMENT OF A CERTIFIED CISCO COLLABORATION PARTNER TO PROVIDE AD-HOC TECHNICAL SUPPORT, ROOT-CAUSE ANALYSIS, REMEDIATION AND OPTIMASATION SERVICES FOR THE CISCO UNIFIED COMMUNICATIONS MANAGER(CUCM) ENVIRONMENT FOR A PERIOD OF SIX(6) MONTHS ON AS AND WHEN REQUIRED BASIS.

Conditions: BID DOCUMENTS MUST E DOWNLOADED FROM E-TENDER PORTAL. BID RESPONSE DOCUMENTS MUST BE DEPOSITED IN THE BID BOX NO.4 AND HAND DELIVERED TO 65 MASABALALA YENGWA AVENUE, DURBAN STATION, ROOFLEVEL PRASA REGIONAL OFFICE FOYER AREA HELPDESK, PRASA SCM KWAZULU NATAL

## Documents

- KZN-PRASA-2026-06-07-Q.pdf..pdf
- KZN-PRASA-2026-06-07-Q.pdf

Documents download with a free BidWunder account.

## Published on

- [eTenders OCDS API](https://www.etenders.gov.za/Home/opportunities?id=1)
- [eTenders.gov.za](https://www.etenders.gov.za)

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> Source: https://za.bidwunder.com/tenders/purchasing-agreement-for-appointment-of-a-certified-cisco-collaboration-partner-b6755ed6