# Request for Proposal for Call Centre Services

> This tender closed on 2026-07-20.

- **Reference:** RFP: GSM025/2026
- **Issuer:** [South African Airways](https://za.bidwunder.com/tenders/issuer/south-african-airways.md)
- **Region:** National
- **Type:** Request for proposal
- **Published:** 2026-07-06
- **Closing date:** 2026-07-20 17:00 SAST
- **Briefing:** 2026-07-13 14:30 SAST (compulsory)
- **Sectors:** [Information and communication](https://za.bidwunder.com/tenders/sector/J.md)

## Summary

#### Overview
**South African Airways seeks proposals for Call Centre Services to operate a 24/7 Global Contact Centre in English, German, Portuguese and French, covering Reservations, Voyager and related back-office functions, under a five-year contract.** The RFP GSM025/2026 invites bids with a compulsory briefing on 13 July 2026 and closing on 20 July 2026, questions by 10 July 2026, and electronic submission (MS Teams briefing; 180-day bid validity). The bidder will work within SAA procurement policy and BBBEE requirements; SAA will provide core IT/telephony infrastructure.

## Description

Request for Proposal for Call Centre Services

## Documents

- RFP GSM015-26 SAA SBD 4.pdf..pdf
- RFP GSM015-26 SAA SBD 1.pdf..pdf
- RFP GSM025-2026 - Request for Proposal for Call Centre Services.pdf..pdf
- RFP GSM015-26 SAA GENERAL CONDITIONS OF CONTRACT.pdf..pdf
- RFP GSM015-26 SAA SBD 6.1 POINT FORM (2).pdf..pdf
- RFP GSM015-26 SAA GENERAL CONDITIONS OF CONTRACT.pdf
- SAA General Conditions of Contract
- SBD 1
- RFP GSM 025-2026
- SBD 4
- SBD 6.1
- Bid Advertisement

Documents download with a free BidWunder account.

## Published on

- [eTenders OCDS API](https://www.etenders.gov.za/Home/opportunities?id=1)
- [eTenders.gov.za](https://www.etenders.gov.za)

More open tenders: https://za.bidwunder.com/tenders.md

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> Source: https://za.bidwunder.com/tenders/request-for-bid-proposal-for-call-centre-services-82fff224