# REQUEST FOR INFORMATION: CLOUD-HOSTED OBSERVABILITY SOLUTION FOR THE ROAD ACCIDENT FUND (RAF) TO SUPPORT ENTERPRISE-WIDE MONITORING, ANALYTICS AND OPERATIONAL INTELLIGENCE ACROSS ITS HYBRID TECHNOLOGY ENVIRONMENT

> This tender closed on 2026-08-26.

- **Reference:** RAF/2026/00048
- **Issuer:** [Road Accident Fund](https://za.bidwunder.com/tenders/issuer/road-accident-fund.md)
- **Region:** Gauteng
- **Type:** Expression of interest
- **Published:** 2026-08-04
- **Closing date:** 2026-08-26 13:00 SAST
- **Sectors:** [IT services](https://za.bidwunder.com/tenders/sector/J62.md)

## Summary

#### Overview
**The RAF seeks information on a Cloud-Hosted Observability Solution to unify telemetry across its hybrid technology environment for enterprise-wide monitoring, analytics and operational intelligence.** The RAF invites eligible OEMs or accredited partners/resellers registered on the National Treasury Central Supplier Database (CSD) with compliant SA tax affairs to respond (RFI RAF/2026/00048; source: RFI - Mimecast Cloud Hosted Obervability Solution - Final.pdf..pdf). Responses must be emailed to bacsecretariat@raf.co.za quoting RAF/2026/00048 by 26 August 2026 11:00. This is a non-binding market-information exercise.

#### Requirements
- Eligible supplier: registered on the CSD; tax affairs in order; not listed as Tender Defaulter/Restricted Supplier.
- Respondent type: OEM or accredited partner/reseller with current SA authorisation to market, implement and support the solution.
- Core information: provide Sections 7.1 items and fully complete capability matrices (Sections 6.1–6.8) with no blank rows; explain Partial/Roadmap entries.
- Technical scope: cloud-hosted observability across hybrid environments, with deployment architecture, data residency and telemetry/integration approach.
- Security/compliance: RBAC, MFA, SSO, encryption, audit logs, POPIA support, and compliance reporting.

#### How to Apply
- Deadline: 26 August 2026 11:00 (responses must be emailed to bacsecretariat@raf.co.za; quoting RAF/2026/00048). (RFI - Mimecast Cloud Hosted Obervability Solution - Final.pdf..pdf)
- Submissions: provide Section 7.1 core information and complete Sections 6.1–6.8 matrices; Optional Section 7.2 information is allowed.
- Register/contacts: ensure SA registration and provide OEM status evidence; enquiries to bacsecretariat@raf.co.za prior to submission; reference paragraph numbers as needed. Briefing session: N/A (no compulsory briefing).

## Description

REQUEST FOR INFORMATION: CLOUD-HOSTED OBSERVABILITY SOLUTION FOR THE ROAD ACCIDENT FUND (RAF) TO SUPPORT ENTERPRISE-WIDE MONITORING, ANALYTICS AND OPERATIONAL INTELLIGENCE ACROSS ITS HYBRID TECHNOLOGY ENVIRONMENT

REQUEST FOR INFORMATION: CLOUD-HOSTED OBSERVABILITY SOLUTION FOR THE ROAD ACCIDENT FUND (RAF) TO SUPPORT ENTERPRISE-WIDE MONITORING, ANALYTICS AND OPERATIONAL INTELLIGENCE ACROSS ITS HYBRID TECHNOLOGY ENVIRONMENT

Conditions: PLEASE EMAIL ALL RESPONSES TO bacsecretariat@raf.co.za QUOTING THE RFI NUMER RAF/2026/00048

## Documents

- RFI - Mimecast Cloud Hosted Obervability Solution - Final.pdf..pdf

Documents download with a free BidWunder account.

## Published on

- [eTenders.gov.za](https://www.etenders.gov.za)

More open tenders: https://za.bidwunder.com/tenders.md

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> Source: https://za.bidwunder.com/tenders/request-for-information-cloud-hosted-observability-solution-for-the-road-acciden-e531284f