# REQUEST FOR PROPOSALS FOR THE APPOINTMENT OF A SERVICE PROVIDER TO PROVIDE CONTACT CENTRE SOLUTION SERVICES TO THE UNEMPLOYMENT INSURANCE FUND FOR A PERIOD OF THIRTY-SIX (36) MONTHS.

> This tender closed on 2026-09-30.

- **Reference:** UIF5/26/27
- **Issuer:** [Labour](https://za.bidwunder.com/tenders/issuer/labour.md)
- **Region:** Gauteng
- **Type:** Request for proposal
- **Published:** 2026-09-08
- **Closing date:** 2026-09-30 13:00 SAST
- **Briefing:** 2026-09-15 12:00 SAST

## Summary

#### Overview
**This tender seeks to appoint a service provider to provide Contact Centre Solution Services to the Unemployment Insurance Fund for a period of 36 months.** Bidders should have expertise in contact centre operations, SLA design, CRM/telephony integration, reporting, outbound capabilities, self-service, and related governance, with applicable tax, security, and BBBEE compliance.

#### Requirements
- Tax compliance: provide SARS tax PIN/MAAA via CSD and remain compliant throughout the contract.
- Registration and certifications: CSD vendor registration; current CIPC certificate with IDs of owners/directors; valid BBBEE documentation (B-BBEE Certificate or SANAS-accredited verification).
- Bid documents: complete and sign SBD 1 (Invitation to Bid), SBD 3.3 Pricing Schedule, SBD 4 Declaration of Interest, SBD 6.1 Preference Points; include CSD, tax PIN, company profile, JV/subcontracting details as applicable.
- Evaluations: Phase 1 mandatory admin requirements; Phase 2 technical/functional 70/100 threshold; Phase 3 price (90) and specific goals (10) with an overall >60% in Phase 2 to proceed.
- Technical and security: adherence to the Scope of Work; security vetting of company owners/managers (include IDs); potential site visits or due diligence.
- Financial: provide last full-year audited statements or CEO/CFO letter; JV arrangements if applicable.
- Other: no fronting; comply with general conditions of contract and CPI-based price escalations; potential site inspections and SLA-conformant delivery.

(Notes: See Annexures A–I and SBD forms in the tender pack; pricing and goal criteria are detailed in Annexure D and Table 5. The bid is expected to exceed R50 million.)

#### How to Apply
- Submission deadline: 30 September 2026 at 11:00. Proposals must be sealed and placed in the UIF tender box at ABSA Towers, Ground Floor, 230 Lillian Ngoyi Street, Pretoria 0002 (one original + two copies; non-erasable ink; pages initialled).
- Briefing: optional briefing session on 15 September 2026 at 10:00 via Microsoft Teams (Meeting ID 393127063425541; link in documents).
- Clarifications: submit queries to UIFTenders@labour.gov.za by 22 September 2026; UIF responses by 24 September 2026; responses posted on the e-tender portal/DEL site.
- Documents to submit (refer to Table 4 in the tender): SBD 1, SBD 3.3 (pricing), SBD 4, SBD 6.1, CSD registration proof, Tax PIN, BBBEE docs, CIPC certificate, Directors’ IDs, Company Profile, and any JV/Sub-contracting agreements. (See Annexures C–F and D for exact formats.)
- Where to obtain documents: UIF tender pack on the Labour/National Treasury e-tender portals; briefing and clarification channels as listed above.

## Description

REQUEST FOR PROPOSALS FOR THE APPOINTMENT OF A SERVICE PROVIDER TO PROVIDE CONTACT CENTRE SOLUTION SERVICES TO THE UNEMPLOYMENT INSURANCE FUND FOR A PERIOD OF THIRTY-SIX (36) MONTHS.

REQUEST FOR PROPOSALS FOR THE APPOINTMENT OF A SERVICE PROVIDER TO PROVIDE CONTACT CENTRE SOLUTION SERVICES TO THE UNEMPLOYMENT INSURANCE FUND FOR A PERIOD OF THIRTY-SIX (36) MONTHS.

Conditions: N/A Briefing Venue: https://teams.microsoft.com/meet/393127063425541?p=qzK4PMhOxdL51syvQH

## Documents

- Request for proposals for the appointment of a service provider to provide contact centre solution services to the Unemployment Insurance Fund for a period of thirty-six (36) months
- Request for proposals for the appointment of a service provider to provide contact centre solution services to the Unemployment Insurance Fund for a period of thirty-six (36) months – etender
- Request for proposals for the appointment of a service provider to provide contact centre solution services to the Unemployment Insurance Fund for a period of thirty-six (36) months. – E tender
- Technical mandatory document requirements are listed under part B - technical specification and scope of work of this bid document and non-submission of these documents will lead to immediate disqualification
- Request for proposals for the appointment of a service provider to provide contact centre solution services to the Unemployment Insurance Fund for a period of thirty-six (36) months – E Tender
- Signed\_Final Recommended Contact Center Specification\_.pdf..pdf

Documents download with a free BidWunder account.

## Published on

- [Department of Employment and Labour](https://www.labour.gov.za)
- [eTenders.gov.za](https://www.etenders.gov.za)

More open tenders: https://za.bidwunder.com/tenders.md

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> Source: https://za.bidwunder.com/tenders/request-for-proposals-for-the-appointment-of-a-service-provider-to-provide-conta-d23814d2