# REQUEST FOR QUOTATION (RFQ) FOR PROVISION OF END-USER TECHNICAL SUPPORT SERVICE FOR CONTINUOUS CONTROLS MONITORING (CCM).

> This tender closed on 2026-08-13.

- **Reference:** 29/07/2026 CCM
- **Issuer:** [Passenger Rail Agency of South Africa](https://za.bidwunder.com/tenders/issuer/passenger-rail-agency-of-south-africa.md)
- **Region:** National
- **Type:** Request for quotation
- **Published:** 2026-08-05
- **Closing date:** 2026-08-13 14:00 SAST
- **Sectors:** [Information services](https://za.bidwunder.com/tenders/sector/J63.md)

## Summary

#### Overview
**The RFQ seeks a service provider to deliver end-user technical support for Continuous Controls Monitoring (CCM).** Bidders should have CCM experience (Arbutus/ACL Hub) and data-analytics capabilities (Power BI integration, SAP data analysis) with relevant certifications.

#### Requirements
- Mandatory qualifications (Stage 1A)
  - Three reference letters demonstrating CCM experience using Arbutus or ACL Hub, with contact details.
  - 1 Data Analyst Specialist: CV showing ≥6 years’ relevant experience (Arbutus Analytics, Power BI) and ≥4 years analyzing SAP data across modules; consent letter signed by the resource (dated ≤60 days from RFQ issue); NQF Level 6+ in IT/IS or related; certifications (Arbutus ACDA/ACL/CAAP and/or Power BI integration), SAQA verifications if foreign qualifications.
- Other mandatory requirements (Stage 1B)
  - Valid SARS PIN and/or CSD registration; completion of all RFP documentation (SBDs, declarations).
- Evaluation criteria (Stage 3)
  - Price: 80 points; Specific goals: 20 points ( PPPFA). Specific goals include at least 51% Black Women ownership (5 points) and at least 51% Black People ownership (10 points), with evidence required.
- Compliance and governance
  - Tax, CSD, data protection, complaints process, and National Treasury e-tender/publication requirements apply.

#### How to Apply
- Submission deadline: 13 August 2026 at 12:00; late submissions excluded (see attached docs).
- Submission method: hand-deliver to 30 Wolmaraans Street, Braamfontein, Johannesburg (sign the submission register).
- Documents to submit: official bid response forms; pricing schedule (Section 4/Section 7); returnable documents; SBDs; tax and CSD evidence; consent letters; reference letters; and all declarations (as per Section 6 SBD4).
  - Pricing: quoted in SA Rand, fixed price, inclusive of taxes; pricing schedule must be used (no format deviation).
- Pre-qualifications: register on CSD or provide SARS PIN; ensure tax compliance status; foreign qualifications require SAQA verifications.
- Briefing: not explicitly specified in the RFQ text; the metadata notes a briefing address (30 Wolmaraans Street).
- Further steps: responses deemed binding offers; adhere to PRASA’s purchase conditions and potential post-award terms (e.g., 60 working-day validity, possible contract signing within a set period).

(Document: PROVISION OF END-USER TECHNICAL SUPPORT SERVICE FOR CONTINUOUS CONTROLS MONITORING (CCM) (002).pdf)

## Description

REQUEST FOR QUOTATION (RFQ) FOR PROVISION OF END-USER TECHNICAL SUPPORT SERVICE FOR CONTINUOUS CONTROLS MONITORING (CCM).

REQUEST FOR QUOTATION (RFQ) FOR PROVISION OF END-USER TECHNICAL SUPPORT SERVICE FOR CONTINUOUS CONTROLS MONITORING (CCM).

Conditions: N/A

## Documents

- PROVISION OF END-USER TECHNICAL SUPPORT SERVICE FOR CONTINUOUS CONTROLS MONITORING (CCM) (002).pdf..pdf
- PROVISION OF END-USER TECHNICAL SUPPORT SERVICE FOR CONTINUOUS CONTROLS MONITORING (CCM) (002).pdf

Documents download with a free BidWunder account.

## Published on

- [eTenders OCDS API](https://www.etenders.gov.za/Home/opportunities?id=1)
- [eTenders.gov.za](https://www.etenders.gov.za)

More open tenders: https://za.bidwunder.com/tenders.md

---

> Source: https://za.bidwunder.com/tenders/request-for-quotation-rfq-for-provision-of-end-user-technical-support-service-fo-52908649