# REQUEST FOR QUOTATION (RFQ) FOR THE RENEWAL, SUBSCIPTION AND SUPPORT FOR SYSAID SYSTEM SOFTWARE FOR A PERIOD OF TWELVE (12) MONTHS

> This tender closed on 2026-06-19.

- **Reference:** IZIKORFQCSMICT 10/06/2026
- **Issuer:** [Iziko Museums of Cape Town](https://za.bidwunder.com/tenders/issuer/iziko-museums-of-cape-town.md)
- **Region:** Western Cape
- **Type:** Request for quotation
- **Published:** 2026-06-11
- **Closing date:** 2026-06-19 13:00 SAST
- **Sectors:** [Information and communication](https://za.bidwunder.com/tenders/sector/J.md)

## Summary

#### Overview
**This RFQ seeks renewal, subscription and support for the SysAid ITSM system for twelve months.** Iziko Museums invites qualified SysAid partners/distributors/resellers authorized to supply SysAid in South Africa, with experience in ITSM, licensing, and vendor management.

#### Requirements
- Authorized SysAid supplier in SA (SysAid renewal/licensing experience)
- Valid Central Supplier Database (CSD) registration and tax status (Tax PIN/Tax Certificate)
- SBD 4 and SBD 6.1 forms completed and submitted
- Valid B-BBEE certificate or sworn affidavit
- Company profile with at least five verifiable SysAid licensing/support references (last five years)
- Confirmation of authorization to supply and renew SysAid in SA
- detailed pricing schedule (inclusive of VAT) and compliance with the specified license scope (10 named agent licenses, unlimited end users; Asset Management for 500 assets; AI features; 1-year maintenance)

#### How to Apply
- Deadline: 19 June 2026 at 11:00 (quotes valid 90 days) (RFQ ICT CSM Sysaid.pdf)
- Submission method: Email quotes/proposals to scm@iziko.org.za and kthemba@iziko.org.za (RFQ ICT CSM Sysaid.pdf)
- Documents to submit: detailed pricing, SBD 4, SBD 6.1, CSD report, tax PIN/certificate, BBEE certificate or affidavit, company profile with references, confirmation of SysAid authorization (RFQ ICT CSM Sysaid.pdf)
- Briefing: not specified as mandatory
- Where to obtain documents: RFQ attached to this notice (RFQ ICT CSM Sysaid.pdf)

## Description

REQUEST FOR QUOTATION (RFQ) FOR THE RENEWAL, SUBSCIPTION AND SUPPORT FOR SYSAID SYSTEM SOFTWARE FOR A PERIOD OF TWELVE (12) MONTHS

REQUEST FOR QUOTATION (RFQ) FOR THE RENEWAL, SUBSCIPTION AND SUPPORT FOR SYSAID SYSTEM SOFTWARE FOR A PERIOD OF TWELVE (12) MONTHS

Delivery Location: 25 Queen Victoria Street - Cape Town CBD - Cape Town - 8001 Special Conditions: Quotes / Proposals, and accompanying documentation, must be email SCM scm@iziko.org.za; kthemba@iziko.org.za

## Documents

- RFQ ICT CSM Sysaid.pdf

Documents download with a free BidWunder account.

## Published on

- [eTenders OCDS API](https://www.etenders.gov.za/Home/opportunities?id=1)
- [eTenders.gov.za](https://www.etenders.gov.za)

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> Source: https://za.bidwunder.com/tenders/request-for-quotation-rfq-for-the-renewal-subsciption-and-support-for-sysaid-sys-b328aeef