# Request to Approve the Establishment of a New Five (5) Year Development, Support and Licence Maintenance Agreement for the BeyondTrust Remote Support System for SITA.

> This tender closed on 2026-09-18.

- **Reference:** RFB 3280/2026 - (ERP No 482010))
- **Issuer:** [State Information Technology Agency](https://za.bidwunder.com/tenders/issuer/state-information-technology-agency.md)
- **Region:** Gauteng
- **Type:** Open tender
- **Published:** 2026-08-26
- **Closing date:** 2026-09-18 13:00 SAST
- **Briefing:** 2026-09-08 12:00 SAST (compulsory)
- **Sectors:** [Information services](https://za.bidwunder.com/tenders/sector/J63.md)

## Summary

#### Overview
**Procurement of a new five-year Development, Support and Licence Maintenance Agreement for the BeyondTrust Remote Support System for SITA.** Bidders should be OEM/OSM or an accredited BeyondTrust partner/distributor for the proposed solution (note: OEM/OSM using a partner/distributor model is not eligible). Compulsory briefing is on 2026-09-08 via Microsoft Teams; responses submitted through the SITA Supplier Oracle ERP portal (no hard copies).

#### Requirements
- Bidder must be an Original Software Manufacturer (OSM)/Original Equipment Manufacturer (OEM) or an accredited BeyondTrust Partner/Reseller/Distributor; no OEMs via indirect partner channels. (Bid Specification)
- Bidder must be a registered BeyondTrust partner with internal resources at Functional Application Support (FAS), Junior Technical Developer and Senior Technical Developer levels. (Bid Specification)
- Bidder must be a registered supplier on the Central Supplier Database (CSD) and meet tax compliance requirements (SARS PIN or CSD). (Bid Document)
- Completion and acceptance of Third-Party Risk Management Assessment (Annex B) and Declaration of Acceptance. (Bid Specification)
- Bidder must accept ALL Special Conditions of Contract (SCC) and related GCC; formal contract will follow award. (Bid Document)
- Mandatory attendance at the virtual briefing session; non-attendance leads to disqualification. (Bid Document)
- Service capability to deliver 8x5x52 support, with specified SLAs and training; professional services hours (3330 per year, 5 years) are defined (not committed). (Annex A, SBS)
- Delivery at SITA Centurion; security screenings and potential SSA/DI clearance where applicable; confidentiality obligations. (Bid Specification)

#### How to Apply
- Submission method: via the SITA Supplier Oracle ERP portal (www.suppliers.sita.co.za); no manual, email or fax submissions. (Bid Instructions)
- Required documents: complete SBD 1, SBD 4, SBD 6.1, tax/compliance docs; attach Annexes for SCC; returnable documents as per Invitation to Bid. (Invitation to Bid, Bidder’s documents)
- Registrations: Prospective bidders must register on the National Treasury’s Central Supplier Database (CSD) prior to submission. (Bid Document)
- Briefing: Compulsory briefing on 2026-09-08 at 10:00; venue is via Teams (link in RFB); attendance recorded. (Bid Document)
- Deadlines: Questions close 2026-09-14; Closing date 2026-09-18 at 11:00 SA time. (RFB 3280-2026)
- Documents to obtain: RFB 3280-2026 Bid Document and Bid Specification for technical, pricing and assessment criteria; pricing schedule is in RFB 3280-2026 Price response.xlsx. (Attached documents)

## Description

Request to Approve the Establishment of a New Five (5) Year Development, Support and Licence Maintenance Agreement for the BeyondTrust Remote Support System for SITA.

Request to Approve the Establishment of a New Five (5) Year Development, Support and Licence Maintenance Agreement for the BeyondTrust Remote Support System for SITA.

Conditions: N/A Briefing Venue: Microsoft Teams

## Documents

- RFB 3280-2026 Bid document.docx..docx
- RFB 3280-2026 Bid Specification.docx..docx
- RFB 3280-2026 - Invitation to bidders.pdf..pdf
- RFB 3280-2026 -Notice to Bidders\_June 2026 Signed.pdf..pdf
- RFB 3280-2026 Price response.xlsx..xlsx

Documents download with a free BidWunder account.

## Published on

- [eTenders.gov.za](https://www.etenders.gov.za)

More open tenders: https://za.bidwunder.com/tenders.md

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> Source: https://za.bidwunder.com/tenders/request-to-approve-the-establishment-of-a-new-five-5-year-development-support-an-4f75483f