# SUPPLY, IMPLEMENTATION, DEPLOYMENT, AND COMMISSIONING OF AN INTEGRATED IT SERVICE MANAGEMENT (ITSM) SOLUTION FOR CENTRAL BANK OF KENYA.

- **Reference:** CBK/037/2026-2027
- **Issuer:** [Central Bank of Kenya](https://za.bidwunder.com/tenders/issuer/central-bank-of-kenya.md)
- **Type:** Open tender
- **Published:** 2026-10-12
- **Closing date:** 2026-10-30 11:30 EAT
- **Sectors:** [IT services](https://za.bidwunder.com/tenders/sector/J62.md), [Computer and electronic products](https://za.bidwunder.com/tenders/sector/C26.md)

## Summary

#### Overview
**Supply, implementation, deployment, and commissioning of an integrated IT Service Management (ITSM) solution for Central Bank of Kenya.** Bidders should be IT solutions providers with ITIL-aligned ITSM, systems integration, deployment, training, and ongoing support capabilities; open national tender with non-electronic submission.

#### Requirements
- Eligibility and qualifications per ITT 4/17 (no debarment, no conflict of interest, JV rules, tax compliance). 
- Conformity of the Information System: item-by-item response, Preliminary Project Plan, integration commitments, and cross-references to supporting materials (Section VII/VIII). 
- Pricing and tender security: submit Form of Tender with Price Schedules, Tender-Securing Declaration or Kes 50,000 tender security, currencies and incoterms as specified; price validity and fixed pricing. 
- Local/national content: foreign tenderers must source at least 40% from national suppliers; JV exemptions possible but required for competition rules. 
- Documentation: Form of Tender, price schedules, JV agreements if applicable, certifications (e.g., Independent Tender Determination), and other documents listed in the tender.

#### How to Apply
- Obtain tender documents for CBK/037/2026-2027 from the Central Bank of Kenya website or tenders.go.ke; inquiries via supplies@centralbank.go.ke. 
- Pre-bid meeting: 16 October 2026 at 10:30 a.m. (virtual); provide email to receive joining link. 
- Submission: sealed tenders in plain envelopes, deposited in Green Tender Box No. 3 at CBK Head Office (Haile Selassie Avenue) by 30 October 2026 at 10:30 a.m. Local time; no electronic submissions. 
- Tender packaging: inside one envelope, include an ORIGINAL with all documents, COPIES, and (if applicable) ORIGINAL/COPIES for any Alternative Tender; late tenders are rejected. 
- Tender opening: public, 30 October 2026 after deadline in Senior Staff Canteen, 6th floor. 
- Ensure compliance with document formats, inclusions, and any addenda issued via the tender portal or CBK website.

## Description

SUPPLY, IMPLEMENTATION, DEPLOYMENT, AND COMMISSIONING OF AN INTEGRATED IT SERVICE MANAGEMENT (ITSM) SOLUTION FOR CENTRAL BANK OF KENYA.

SUPPLY, IMPLEMENTATION, DEPLOYMENT, AND COMMISSIONING OF AN INTEGRATED IT SERVICE MANAGEMENT (ITSM) SOLUTION FOR CENTRAL BANK OF KENYA.

Venue: CBK HEAD OFFICE

## Documents

- TENDER DOCUMENT
- TENDER NOITICE

Documents download with a free BidWunder account.

## Published on

- [Kenya PPIP Tenders](https://tenders.go.ke/tender/308425)

More open tenders: https://za.bidwunder.com/tenders.md

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> Source: https://za.bidwunder.com/tenders/supply-implementation-deployment-and-commissioning-of-an-integrated-it-service-m-c12c9335