# TENDER DOCUMENT CUSTOMER CARE TRAINING OCT 2026

> This tender closed on 2026-10-19.

- **Reference:** tender-document-customer-care-training-oct-2026
- **Issuer:** [Ingquza Hill Local Municipality](https://za.bidwunder.com/tenders/issuer/ingquza-hill-local-municipality.md)
- **Region:** Eastern Cape
- **Type:** Open tender
- **Closing date:** 2026-10-19 12:00 SAST
- **Sectors:** [Education services](https://za.bidwunder.com/tenders/sector/P85.md), [Other professional services](https://za.bidwunder.com/tenders/sector/M74.md)

## Summary

#### Overview
**Procurement of customer care training services for 5 municipal officials.** Open tender by Ingquza Hill Local Municipality for a 5-day in-house training programme to be delivered to 5 officials, with evaluation criteria including functionality, pricing and specific goals; suitable training providers must be accredited with ETQA/SETA and meet minimum experience requirements.

#### Requirements
- Valid full CSD registration
- Completed and signed MBD1-9
- SARS Tax Compliance Status (TCS PIN) and/or original TCS certificate
- Proof that no undisputed municipal accounts are overdue (>30 days)
- Accreditation certificate with relevant SETA (ETQA/LGSETA) and facilitator qualifications
- Minimum of 3 years’ experience in delivering similar training; CV of facilitator to be provided
- In-house delivery within municipal jurisdiction; 5-day programme; SLA signed prior to implementation
- Proof of uploading learners to NLRDB within 5 days after appointment; close-out report within 1 week after completion
- Evaluation includes 4 traceable references, methodology and sample certificates; may include preference claims for specific goals (youth, women, disability, black ownership) with supporting documents
- Tender validity of 90 days; adherence to SCM and anti-corruption policies

#### How to Apply
- Obtain tender documents from ihlm.gov.za (Open Bids/E-Tender Portal) or the municipal tender box; download available documents
- Prepare official bids using required forms (MBD1-9) and pricing schedules; include firm pricing (VAT included), CSD/SARS documents, TCS, accreditation, facilitator CV, and NLRDB proof
- Submit by hand to 135 Main Street, Flagstaff, 4810 by 12:00 on 19 October 2026; envelope must reflect IHLM/49/2026-27/CORP; no late submissions accepted
- Enquiries: Corporate Services and SCM contacts listed in the tender; use provided emails/phone numbers
- Documents to attach: MBD1-9, MBD2-9 where applicable, Pricing Schedule, Tax clearance, CSD, accreditation, and proof of SETA/ETQA accreditation; signibility and adherence to 90-day validity
- Note: The tender requires compliance with the SCM Policy and the Preferential Procurement Regulations (specific goals may apply)

## Description

TENDER DOCUMENT CUSTOMER CARE TRAINING OCT 2026

## Documents

- TENDER DOCUMENT CUSTOMER CARE TRAINING OCT 2026

Documents download with a free BidWunder account.

## Published on

- [Ingquza Hill Local Municipality Tenders](https://www.ihlm.gov.za/job/tender-document-customer-care-training-oct-2026/)

More open tenders: https://za.bidwunder.com/tenders.md

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> Source: https://za.bidwunder.com/tenders/tender-document-customer-care-training-oct-2026-5fd57310