# The appointment of a service provider for the provision of customer insights platform (including customer experience and research components) for a period of three (3) years

> This tender closed on 2026-07-06.

- **Reference:** RFP04/2026
- **Issuer:** [South African Revenue Service](https://za.bidwunder.com/tenders/issuer/south-african-revenue-service.md)
- **Region:** National
- **Closing date:** 2026-07-06 11:00 SAST
- **Briefing:** 2026-06-19 11:00 SAST
- **Sectors:** [IT services](https://za.bidwunder.com/tenders/sector/J62.md), [Information services](https://za.bidwunder.com/tenders/sector/J63.md)

## Summary

#### Overview
**The SARS seeks to appoint a service provider for a customer insights platform, including customer experience and research components, for a period of three years.** Bidders should have expertise in customer insights platforms, customer experience research, and related data analytics implementations.

#### How to Apply
- Briefing session: 19 June 2026 at 09:00 (venue not specified).
- Submission deadline: 6 July 2026 at 09:00.
- Additional bid details (documents, submission method, pre-qualifications) are not provided in the metadata.

## Description

The appointment of a service provider for the provision of customer insights platform (including customer experience and research components) for a period of three (3) years

## Published on

- [South African Revenue Service (SARS)](https://www.sars.gov.za/tender/rfp04-2026-the-appointment-of-a-service-provider-for-the-provision-of-customer-insights-platform-including-customer-experience-and-research-components-for-a-period-of-three-3-years/)

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> Source: https://za.bidwunder.com/tenders/the-appointment-of-a-service-provider-for-the-provision-of-customer-insights-pla-513f9710