# THE APPOINTMENT OF A SERVICE PROVIDER FOR THE PROVISION OF HOSTED TELEPHONY (WITH CONTACT CENTRE) AND WAN SOLUTION

> This tender closed on 2026-09-16.

- **Reference:** CSOS004-2026
- **Issuer:** [Community Schemes Ombud Service](https://za.bidwunder.com/tenders/issuer/community-schemes-ombud-service.md)
- **Region:** National
- **Type:** Open tender
- **Published:** 2026-08-20
- **Closing date:** 2026-09-16 14:00 SAST
- **Briefing:** 2026-08-28 12:30 SAST
- **Sectors:** [Information and communication](https://za.bidwunder.com/tenders/sector/J.md)

## Summary

#### Overview
**The CSOS invites bids for the provision of a managed SD-WAN connectivity with hosted telephony (including a contact centre) and WAN solution for a period of three years.** Bidders should have SD-WAN, hosted VOIP/telephony, contact-centre capabilities, SA-based NOC capabilities, and data-protection/compliance to operate in South Africa. Reference: CSOS004-2026 (the attached RFP).

#### Requirements
- Must be registered on the Central Supplier Database (CSD) and tax compliant (provide SARS PIN/CSD number).  
- ICASA certification or ISPA membership for the bidder or subcontractor.  
- Bidder must be an OEM/OSM partner for the proposed solution (subcontracting requires a subcontracting agreement).  
- Bidder must have a South Africa–based Network Operations Center (NOC) with 24/7 call logging; provide a signed confirmation letter.  
- On-site support presence across SA locations; submit office addresses and contacts.  
- Data must reside in SA or in a country with adequate privacy laws; cloud hosting and DR-site requirements (DR within 30 km, half-rack hosting, etc.).  
- Licensing: all licenses/subscriptions must be CSOS-owned; provide licensing costings for full contract duration.  
- Security and governance: ISO27001 alignment where applicable; MFA, logging, monitoring, audit capabilities, and CSOS SOC/SIEM integration.  
- Exit/transition planning and detailed project management, maintenance, and support SLA provisions.  

#### How to Apply
- Closing date/time: 16 September 2026 at 12:00; bids to CSOS at Ground Floor, Die Anker Building, 1279 Mike Crawford Road, Centurion (or bid box). (CSOS004-2026)  
- Briefing: Non-compulsory on 28 August 2026 at 10:30; meeting link available via tenders@csos.org.za; venue includes SA/remote option.  
- Submission method: official bid forms only; deposit in bid box or delivered as prescribed.  
- Documents to submit: SBD1 (Parts A/B) plus related SBDs (1, 3.3, 4, 6.1), Annexure A (SD-WAN functionality) and Annexure B (Telephony functionality), OEM verification letter, subcontracting agreement (if any), NOC letter, service-centre details, CSD summary or number, SARS tax PIN, and proof of B-BBEE where applicable.  
- Registrations/pre-qualifications: CSD registration, SARS tax compliance PIN, ICASA/ISPA certification, OEM/partner confirmations.  
- Where to obtain bid documents: CSOS004-2026 RFP (the attached PDF). For questions: tenders@csos.org.za, 010-593-0533.

## Description

THE APPOINTMENT OF A SERVICE PROVIDER FOR THE PROVISION OF HOSTED TELEPHONY (WITH CONTACT CENTRE) AND WAN SOLUTION

THE APPOINTMENT OF A SERVICE PROVIDER FOR THE PROVISION OF HOSTED TELEPHONY (WITH CONTACT CENTRE) AND WAN SOLUTION FOR A PERIOD OF THREE YEARS.

Conditions: NON-COMPULSORY BRIEFING SESSION: 28 AUGUST 2026@ 10:30 AM: MEETING LINK CAN BE REQUESTED AT tenders@csos.org.za Briefing Venue: https://teams.microsoft.com/meet/34501281841229?p=Cgu7H4HK0joFRVY3pL

## Documents

- CSOS004-2026 THE APPOINTMENT OF A SERVICE PROVIDER FOR THE PROVISION OF HOSTED TELEPHONY (WITH CONTACT CENTRE) AND WAN SOLUTION FOR A PERIOD OF THREE YEARS..pdf..pdf

Documents download with a free BidWunder account.

## Published on

- [eTenders.gov.za](https://www.etenders.gov.za)

More open tenders: https://za.bidwunder.com/tenders.md

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> Source: https://za.bidwunder.com/tenders/the-appointment-of-a-service-provider-for-the-provision-of-hosted-telephony-with-02a1369b