# THE APPOINTMENT OF A SERVICE PROVIDER TO PROVIDE SUPPORT AND MAINTENANCE SERVICES OF MICROSOFT GREAT PLAINS 2015 VERSION 18.4.1361 FOR THE MINING QUALIFICATIONS AUTHORITY FOR A DURATION OF 12 MONTHS

> This tender closed on 2026-07-06.

- **Reference:** RFQ00031
- **Issuer:** [Mining Qualifications Authority](https://za.bidwunder.com/tenders/issuer/mining-qualifications-authority.md)
- **Region:** Gauteng
- **Type:** Request for quotation
- **Published:** 2026-06-29
- **Closing date:** 2026-07-06 13:00 SAST
- **Sectors:** [Administrative and support services](https://za.bidwunder.com/tenders/sector/N.md)

## Summary

#### Overview
**Appointment of a service provider to provide support and maintenance for Microsoft Dynamics CRM 365 (Cloud Enterprise package) at the Mining Qualifications Authority for 12 months.** Bidders should be Microsoft Dynamics 365 partners with proven post-implementation support capabilities, including senior and junior resources, reference letters, and time-and-material pricing. Note there is also an older related tender for Microsoft Great Plains 2015 maintenance (MQA/SCM/04/001).

- Recommended bidders: Microsoft Dynamics CRM 365 partners with certification, adequate staffing (senior and junior resources), and ability to provide time-and-material pricing. See CRM RFP: Microsft Dynamics CRM support and Maint - 2026.pdf.

#### Requirements
- Certified Microsoft Dynamics 365 partner (provide partnership certificate).
- Senior technical resource: minimum 5 years’ Dynamics 365 support/maintenance experience.
- Junior technical resource: minimum 3 years’ Dynamics 365 support/maintenance experience.
- Company to provide at least 3 reference letters from different clients on Microsoft Dynamics 365 work.
- Pricing: hourly rates for senior and junior resources; callout fee per KM; time-and-material basis.
- Deliverables align with Scope: ongoing support, escalation/configuration, report customization, integrations, licensing access as needed, and ad-hoc development with approval.
- Phase 1 compliance: CSD registration, valid Tax Clearance, B-BBEE certificate or sworn affidavit, SBD 4, SBD 6.1 forms.
- Phase 2 mandatory: provide proof of Microsoft Dynamics 365 partnership.
- Phase 3 functionality: meet scoring criteria (minimum 70/100 for functionality).

#### How to Apply
- Submission deadline: 2026-07-06 11:00.
- Submission method: via the online eTender portal (implied; check MQA’s portal instructions).
- Documents to submit (from attached documents):
  - CSD registration (Phase 1).
  - Valid Tax Clearance Certificate or Tax PIN (Phase 1).
  - B-BBEE Certificate or sworn affidavit (Phase 1).
  - SBD 4: Declaration of Interests (Phase 1).
  - SBD 6.1: Preference Points Claim Form (Phase 1; two variants exist in the attachments).
  - Proof of Microsoft Dynamics 365 partnership (Phase 2) (via partnership certificate) (see CRM RFP).
- Required registrations pre-qualifications: Central Supplier Database; Tax clearance; B-BBEE verification; Microsoft Dynamics 365 partner status.
- Briefing: Briefing address at Anerley Road, Johannesburg, 2000 (address provided; time not specified in excerpt).
- Bid documents: available in the CRM 365 RFP document (Microsft Dynamics CRM support and Maint - 2026.pdf); pricing schedule is included in that document.
- Related tender note: A separate GP Great Plains maintenance tender exists (MQA/SCM/04/001; GP supp Maint.pdf) if relevant to your offering.

## Description

THE APPOINTMENT OF A SERVICE PROVIDER TO PROVIDE SUPPORT AND MAINTENANCE SERVICES OF MICROSOFT GREAT PLAINS 2015 VERSION 18.4.1361 FOR THE MINING QUALIFICATIONS AUTHORITY FOR A DURATION OF 12 MONTHS

THE APPOINTMENT OF A SERVICE PROVIDER TO PROVIDE SUPPORT AND MAINTENANCE SERVICES OF MICROSOFT GREAT PLAINS 2015 VERSION 18.4.1361 FOR THE MINING QUALIFICATIONS AUTHORITY FOR A DURATION OF 12 MONTHS

Conditions: N/A

## Documents

- Standard Bidding Document (SDB) 4\_Annexure A.doc..doc
- SBD 6.1 IN TERMS OF PPR2022 (003).docx..docx
- Microsft Dynamics CRM support and Maint - 2026.pdf..pdf
- GP supp Maint.pdf..pdf
- SBD 6.1 IN TERMS OF PPR2022 (003).docx

Documents download with a free BidWunder account.

## Published on

- [eTenders OCDS API](https://www.etenders.gov.za/Home/opportunities?id=1)
- [eTenders.gov.za](https://www.etenders.gov.za)

More open tenders: https://za.bidwunder.com/tenders.md

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> Source: https://za.bidwunder.com/tenders/the-appointment-of-a-service-provider-to-provide-support-and-maintenance-service-b133a52d