# THE APPOINTMENT OF A SERVICE PROVIDER TO SUPPLY SOFTWARE LICENCES, SUPPORT SERVICES, AND ENHANCE THE EXISTING GENESYS CLOUD-BASED CUSTOMER SERVICE SOLUTION FOR HEAD OFFICE CONTACT CENTRE PERSONNEL AND RECEPTIONISTS ACROSS BRANCHES AND DISTRICTS.

> This tender closed on 2026-10-07.

- **Reference:** RFP2026/05/NYDA
- **Issuer:** [National Youth Development Agency](https://za.bidwunder.com/tenders/issuer/national-youth-development-agency.md)
- **Region:** National
- **Type:** Open tender
- **Published:** 2026-09-04
- **Closing date:** 2026-10-07 13:00 SAST
- **Briefing:** 2026-09-17 12:00 SAST (compulsory)
- **Sectors:** [Information services](https://za.bidwunder.com/tenders/sector/J63.md)

## Summary

#### Overview
**Procurement of a service provider to supply Genesys Cloud software licences, support services, and enhance the Genesys Cloud-based customer service solution for NYDA’s head office contact centre personnel and receptionists across branches and districts.** Bidders should be Genesys Cloud partners or system integrators with proven Genesys Cloud expertise, ERP/OpenERP (Odoo) integration capabilities, and South African regulatory compliance credentials (CSD registration, SARS tax status, B-BBEE).

#### Requirements
- Must be a current authorised Genesys partner with certification valid for the contract duration.
- Demonstrated ability to implement and support a Genesys Cloud-based contact centre (CX3/CX4 licensing considered) across multiple sites with ERP integration.
- Compliance documentation: CSD registration, SARS Tax Pin, Tax Compliance status, and B-BBEE verification or affidavit.
- Returnable documents completed on NYDA tender forms (SBDs) plus joint venture/consortium provisions if applicable; 3 client testimonials for Genesys Cloud experience; proof of ongoing support capabilities (service desk, escalation, SLAs).
- Provide detailed licensing model, pricing, and cost breakdown; training and knowledge transfer plan; project methodology and delivery manager with relevant ICT/CC experience.
- Compliance with general contract terms and confidentiality obligations; adherence to RT/esc timelines.

#### How to Apply
- Briefing session: compulsory, 17 September 2026 at 10:00 via Microsoft Teams (TeamViewer link provided in tender doc) (Genesys Tender Document.pdf).
- Closing date: 7 October 2026 at 11:00. Bids must be delivered to NYDA, 7 Naivasha Road, Sunninghill, 2191 (Genesys Tender Document.pdf).
- Submission method: one original hardcopy plus a soft copy (PDF) on a USB; no email/fax submissions; tender box at NYDA head office (7 Naivasha Road) (Genesys Tender Document.pdf).
- Documents to submit (returnable): SBD1, SBD4 disclosure form, SBD6.1, CSD proof, SARS PIN, Tax clearance, B-BBEE certificate/affidavit, joint venture agreement (if any), proof of Genesys authorised partnership, and testimonials; include a separate JV documentation if applicable (Genesys Tender Document.pdf).
- Registrations/pre-qualifications: valid CSD registration; SARS PIN; Tax compliance status; B-BBEE documentation; evidence of Genesys Cloud partnership.
- Documents available: via NYDA and National Treasury e-Tender portals (refer to tender package) (Genesys Tender Document.pdf).

## Description

THE APPOINTMENT OF A SERVICE PROVIDER TO SUPPLY SOFTWARE LICENCES, SUPPORT SERVICES, AND ENHANCE THE EXISTING GENESYS CLOUD-BASED CUSTOMER SERVICE SOLUTION FOR HEAD OFFICE CONTACT CENTRE PERSONNEL AND RECEPTIONISTS ACROSS BRANCHES AND DISTRICTS.

THE APPOINTMENT OF A SERVICE PROVIDER TO SUPPLY SOFTWARE LICENCES, SUPPORT SERVICES, AND ENHANCE THE EXISTING GENESYS CLOUD-BASED CUSTOMER SERVICE SOLUTION FOR HEAD OFFICE CONTACT CENTRE PERSONNEL AND RECEPTIONISTS ACROSS BRANCHES AND DISTRICTS.

Conditions: N/A Briefing Venue: Microsoft teams online

## Documents

- Genesys Tender Document.pdf..pdf

Documents download with a free BidWunder account.

## Published on

- [eTenders.gov.za](https://www.etenders.gov.za)

More open tenders: https://za.bidwunder.com/tenders.md

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> Source: https://za.bidwunder.com/tenders/the-appointment-of-a-service-provider-to-supply-software-licences-support-servic-26d44de0