# The appointment of one service provider to supply, install, configure and provide technical training of information technology (IT) service helpdesk system for the department of (DFFE) for a period of two (2) years.

> This tender closed on 2026-07-13.

- **Reference:** DFFE-RFQ002
- **Issuer:** [Department of Forestry, Fisheries and the Environment](https://za.bidwunder.com/tenders/issuer/department-of-forestry-fisheries-and-the-environment.md)
- **Region:** National
- **Type:** Open tender
- **Published:** 2026-06-19
- **Closing date:** 2026-07-13 11:00 SAST

## Summary

#### Overview
**The appointment of one service provider to supply, install, configure and provide technical training of an IT service helpdesk system for the Department of Forestry, Fisheries and the Environment (DFFE) for a period of two years, including 25 technician licenses and 4,000 end users.** This is an Open Tender. Suitable bidders are ITSM/ITIL vendors with deployment, training and hosting capabilities, preferably with OEM partnerships and proven IT service desk deployments (minimum three references). The solution must be ITIL-compliant, include incident management, CMDB/change management, AI-assisted support, auditable logs, and multi-channel ticket logging, hosted in the GITO environment.

#### Requirements
- ITIL-compliant IT Service Management (ITSM) solution with: incident management, CMDB/change management, native AI, auditable call logs, multi-channel logging (email/phone/self-service), comprehensive reporting, and 25 technician licenses for 4,000 end users; training for 15 technicians; deployment plan; at least 3 references; 2-year maintenance.
- Hosting at DFFE’s GITO infrastructure; formal training and knowledge transfer.
- Mandatory qualifications/compliance: OEM letter of authorization; SBD 1, SBD 3.1, SBD 4, SBD 6.1; CSD registration or SARS Tax PIN; B-BBEE verification (certificate or sworn affidavit); JV/consortium agreements if applicable; Letter of Authority to sign on behalf of the company; Consent and Indemnity.
- Evaluation framework: Pre-compliance, Mandatory Requirements, Functionality (minimum 75%), then Price and Preference Points (80/20). Specific goals for B-BBEE ownership apply (e.g., >50% Black, Women, or People with Disabilities).
- Additional terms: security vetting may be required; monthly/weekly progress reporting; penalties for non-performance; payment within 30 days of approved invoices.

#### How to Apply
- Submission deadline: 13 July 2026 at 11:00 (document: dfferfq002.26.27_servicehelpdesksystem.pdf).
- Submission method: Bids deposited in the Bid Box at the Department of Forestry, Fisheries and the Environment, Environment House, Arcadia, Pretoria/Tshwane (address in the bid docs).
- Documents to complete/submit:
  - SBD 1, SBD 3.1 Pricing Schedule, SBD 4, SBD 6.1 (with preference claims)
  - Annexure A – Pricing Schedule; Annexure B – CV templates; Annexure C – Consent and Indemnity
  - CSD report or SARS PIN; Tax compliance proof; OEM letter; JV agreement if applicable
  - Letter of Authority; CVs for key team members; detailed project plan
  - Evidence of B-BBEE status (certificate or sworn affidavit)
- Registrations/pre-qualifications: CSD registration or SARS Tax PIN; Central Supplier Database (CSD) number if no TCS; VAT registration if applicable
- Briefing session: Not applicable (information session is not required)
- Where to obtain bid documents: documents are contained in the tender package (document: dfferfq002.26.27_servicehelpdesksystem.pdf) and pricing is in Annexure A; additional forms are standard SBDs.

## Description

The appointment of one service provider to supply, install, configure and provide technical training of information technology (IT) service helpdesk system for the department of (DFFE) for a period of two (2) years.

## Documents

- dfferfq002.26.27\_servicehelpdesksystem.pdf

Documents download with a free BidWunder account.

## Published on

- [Department of Environment, Forestry and Fisheries](https://www.dffe.gov.za)

More open tenders: https://za.bidwunder.com/tenders.md

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> Source: https://za.bidwunder.com/tenders/the-appointment-of-one-service-provider-to-supply-install-configure-and-provide-2b91e81b