# The Road Accident Fund (RAF) wishes to appoint a suitable service provider for the Renewal of Connect Direct Services and Support for a period of twelve (12) months.

> This tender closed on 2026-10-14.

- **Reference:** PR10118736
- **Issuer:** [Road Accident Fund](https://za.bidwunder.com/tenders/issuer/road-accident-fund.md)
- **Region:** Gauteng
- **Type:** Request for quotation
- **Published:** 2026-10-08
- **Closing date:** 2026-10-14 14:00 SAST
- **Sectors:** [Professional, scientific, technical](https://za.bidwunder.com/tenders/sector/M.md)

## Summary

#### Overview
**The RAF seeks a service provider to renew Connect Direct Services and Support for 12 months, including Connect Direct Production/Test/DR licenses and Secure+, with onsite/remote support, upgrades, and knowledge transfer.** Suitable bidders are IT/software service providers with Connect Direct and Secure+ expertise, security/compliance capabilities (POPIA/DP requirements), and the ability to meet RAF’s procurement and HDI-specific goals. The supplier must be CSD-registered and tax compliant with SARS.

(From RFQ: PR10118736; RFQ document)

#### Requirements
- CSD registration and tax compliance; RAF will not transact with non-compliant suppliers.
- Preferential goals: HDI (10 points), Women (8), Persons with disabilities (2) with proof documents.
- Compliance with Annexure A Security Measures (technical/organisational security, data protection, access controls, incident response, audits).
- Onsite and remote support up to 30 hours; knowledge transfer/training; configuration/installation; upgrades/migrations.
- Pricing and delivery in the RFQ cost breakdown; adherence to 80/20 evaluation (price 80, specific goals 20).
- Prohibition of collusive behavior; single proposal per entity; timely responses.

(From RFQ: PR10118736 and Annexure A; SBD/PP docs)

#### How to Apply
- Submission deadline: 14 September 2026 at 12:00 (RFQ document). Responses must be valid for 30 days.
- Submission method: Email quotations to rfq.procurement@raf.co.za. Include all required forms (see documents).
- Required documents: Complete Annex A (Terms), Annex B/C/D/E, SBD 4, SBD 6.1, and Security Measures Annex; cost breakdown; pricing schedule.
- Pre-qualifications/registrations: CSD registration; SARS tax compliance; HDI/Women/Disability proofs if claiming points.
- Briefing/site visit: N/A.
- Where to obtain documents: RFQ documents themselves; see filenames for attachment specifics:
  PR10118736 for description (RFQ Documnet PR10118736 for Renewal of Connect Direct Services.docx); SBD 6.1 (SBD 6.1 IN TERMS OF PPR2022.docx); Security Measures (Annexure A - Security Measures.pdf); SBD4 (SCM-Bid Documents SBD 4.doc); etc.

(From RFQ: PR10118736; SBD6.1; Annexure A)

## Description

The Road Accident Fund (RAF) wishes to appoint a suitable service provider for the Renewal of Connect Direct Services and Support for a period of twelve (12) months.

The Road Accident Fund (RAF) wishes to appoint a suitable service provider for the Renewal of Connect Direct Services and Support for a period of twelve (12) months.

Conditions: N/A

## Documents

- SCM-Bid Documents SBD 4 .doc..doc
- SBD 6.1 IN TERMS OF PPR2022.docx..docx
- RFQ Documnet PR10118736 for Renewal of Connect Direct Services.docx..docx
- Annexure A - Security Measures.pdf..pdf
- SCM-Bid Documents SBD 4 .doc
- SBD 6.1 IN TERMS OF PPR2022.docx
- RFQ Documnet PR10118736 for Renewal of Connect Direct Services.docx
- Annexure A - Security Measures.pdf

Documents download with a free BidWunder account.

## Published on

- [eTenders OCDS API](https://www.etenders.gov.za/Home/opportunities?id=1)
- [eTenders.gov.za](https://www.etenders.gov.za)

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> Source: https://za.bidwunder.com/tenders/the-road-accident-fund-raf-wishes-to-appoint-a-suitable-service-provider-for-the-01f7eca7