# The Road Accident Fund (RAF) wishes to appoint a suitable service provider to conduct Online/Virtual Insurance Claims Administrator Learnership Programme for a period of twelve (12) months.

> This tender closed on 2026-07-27.

- **Reference:** PR10117232
- **Issuer:** [Road Accident Fund](https://za.bidwunder.com/tenders/issuer/road-accident-fund.md)
- **Region:** Gauteng
- **Type:** Request for quotation
- **Published:** 2026-07-22
- **Closing date:** 2026-07-27 13:00 SAST
- **Sectors:** [Professional, scientific, technical](https://za.bidwunder.com/tenders/sector/M.md)

## Summary

#### Overview
**RAF seeks a service provider to conduct an Online/Virtual Insurance Claims Administrator Learnership Programme for 12 months.** The programme targets 12 learners, delivered fully online (MS Teams/LMS), with QCTO accreditation for Insurance Claims Administrator NQF Level 4 (SAQA ID 99668) and learnership code 32Q320085191314. Bid is open to CSD-registered suppliers with relevant learnership delivery experience and data-security capabilities; payments are milestone-based, with final payment on QCTO certificate.

Document reference: RFQ Document PR10117232; Annex C (RFQ SPECIFICATION); Annex A (Security Measures).

#### Requirements
- Accreditation: Service provider must be QCTO-accredited to offer Insurance Claims Administrator NQF 4 (SAQA ID 99668); provide valid proof by closing. (RFQ SPECIFICATION)
- Delivery capability: Fully online rollout with learner support, LMS familiarity, and MS Teams; upload Learnership Agreements to QCTO, assist with logbooks, verify results, and submit SORs. (RFQ SPECIFICATION)
- Planning and reporting: Submit a Learnership rollout plan; meet with SDF/business units; provide monthly learner progress reports. (RFQ SPECIFICATION)
- Experience and capacity: Demonstrate capacity with at least one prior Learnership; complete Annexure B detailing relevant experience. (RFQ SPECIFICATION)
- Compliance: RAF requires CSD registration; SARS tax matters in order; no collusion; single bid per group with common directors; disability proof if claiming specific goals. (RFQ DOCUMENT AND SBD4)
- Data security and privacy: Adhere to Annex A Security Measures; POPIA compliance; secure handling/storage, access control, encryption, incident response; audit rights. (Annex A)
- Evaluation: 80/20 price/qualifications; Phase 2 includes Specific Goals (HDI, Women, Persons with disabilities) with documented proof. (SBD6.1)
- Payment: Milestone-based payments; final payment on receipt of QCTO certificates. (RFQ SPECIFICATION)

Document references: RFQ Document PR10117232; Annex C; Annex A; SBD 6.1.

#### How to Apply
- Submission deadline: 27 July 2026 by 11:00; responses emailed to rfq.procurement@raf.co.za. (RFQ DOCUMENT)
- Questions: via tshilidzi@raf.co.za; contact 012-429-5886. (RFQ DOCUMENT)
- Documents to submit: Completed Annexures and SBD4 disclosure; proof of QCTO accreditation; CSD registration details; price schedule (Table under Annex E); evidence for specific goals (where claimed). (RFQ DOCUMENT; Annex E)
- Briefing/site visit: N/A. (RFQ DOCUMENT)
- Where to obtain bid docs: RFQ Document PR10117232 (see attached). (RFQ DOCUMENT)

Document references: RFQ Document PR10117232; Annex E (Cost Breakdown); SBD 6.1 (Preference Points).

## Description

The Road Accident Fund (RAF) wishes to appoint a suitable service provider to conduct Online/Virtual Insurance Claims Administrator Learnership Programme for a period of twelve (12) months.

The Road Accident Fund (RAF) wishes to appoint a suitable service provider to conduct Online/Virtual Insurance Claims Administrator Learnership Programme for a period of twelve (12) months.

Conditions: To appoint a suitable service provider to conduct Online/Virtual Insurance Claims Administrator Learnership Programme for a period of twelve (12) months.

## Documents

- Standard Bidding Document (SDB) 4\_Annexure A.doc..doc
- RFQ Document PR10117232 for Insurance Claims Administrator Learnership Programme.docx..docx
- SBD 6.1 IN TERMS OF PPR2022.docx..docx
- Annexure B - Bidders Client Reference.odt..odt
- Annexure A - Security Measures.pdf..pdf
- Annexure B - Bidders Client Reference.odt

Documents download with a free BidWunder account.

## Published on

- [eTenders OCDS API](https://www.etenders.gov.za/Home/opportunities?id=1)
- [eTenders.gov.za](https://www.etenders.gov.za)

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> Source: https://za.bidwunder.com/tenders/the-road-accident-fund-raf-wishes-to-appoint-a-suitable-service-provider-to-cond-771dd3bd