# The Road Accident Fund (RAF) wishes to appoint a suitable service provider to provide an anonymous, accessible and secure Fraud & Ethics Hotline. A safe reporting facility for the Road Accident Fund for a period of three (3) years

> This tender closed on 2026-06-29.

- **Reference:** PR 10116643
- **Issuer:** [Road Accident Fund](https://za.bidwunder.com/tenders/issuer/road-accident-fund.md)
- **Region:** Gauteng
- **Type:** Request for quotation
- **Published:** 2026-06-23
- **Closing date:** 2026-06-29 12:00 SAST
- **Sectors:** [Administrative and support services](https://za.bidwunder.com/tenders/sector/N.md)

## Summary

#### Overview
**The RAF seeks to appoint a service provider to provide an anonymous, accessible and secure Fraud & Ethics Hotline for a period of three years.** Bidders should be experienced in hotline/call-center operations, confidential reporting, and data protection (POPIA, PDA), with capabilities for 24/7 multilingual service, secure communications (toll-free, email, web form), and routine reporting. Preference considerations include CSD registration and relevant HDI/Women/Disability goals.

#### Requirements
- Three staff CVs with minimum 3 years’ hotline/call-center experience.
- Evidence of at least three prior hotline/ similar projects ( Annexure B).
- Comprehensive project proposal covering logistics, confidentiality, 24/7 availability, anti-collusion and regulatory compliance (POPIA, PDA, PD Act 2000).
- Provision of hotline tools: ported toll-free number (0800 111 224), secure email, web form, and secure callbacks, plus 24/7 operation in all SA official languages.
- Reporting: tipoffs within 24 hours; monthly, quarterly, and annual reports with defined content.
- Technical/security measures: document handling, access control, encryption, incident response, audits (Annexure A).
- Compliance: CSD registration, SARS tax compliance, VAT status; disability considerations with supporting certs if applicable.
- Evaluation: minimum 60/100 at technical; 80/20 price vs specific goals scoring per SBD 6.1.

#### How to Apply
- Submission deadline: 29 June 2026 at 10:00 (RFQ PR 10116643; responses valid 30 days from closing).
- Submission method: email quotations to rfq.procurement@raf.co.za; enquiries to duduetsang@raf.co.za (Duduetsang Sono).
- Documents to submit: completed RFQ annexures, SBD4, SBD6.1, Annexure A (Security Measures), pricing schedule, CVs, Annexure B (references), CSD/tax documentation, proof of HDI/Women/Disability status where claimed.
- Pre-qualifications: CSD registration; SARS tax compliance; VAT status; disability proof if claimed; no collusive or multiple-entity submissions.
- Briefing/site visit: N/A.
- Where to obtain documents: RFQ documents attached to the invitation (see RFQ Document PR 10116643 Fraud & Ethics Hotline.docx); security annex (Annexure A) is a separate file.

## Description

The Road Accident Fund (RAF) wishes to appoint a suitable service provider to provide an anonymous, accessible and secure Fraud & Ethics Hotline. A safe reporting facility for the Road Accident Fund for a period of three (3) years

The Road Accident Fund (RAF) wishes to appoint a suitable service provider to provide an anonymous, accessible and secure Fraud & Ethics Hotline. A safe reporting facility for the Road Accident Fund for a period of three (3) years

Conditions: N/A

## Documents

- SCM-Bid Documents SBD 4\_.doc..doc
- RFQ Document PR 10116643 Fraud & Ethics Hotline.docx..docx
- SBD 6.1 IN TERMS OF PPR2022.docx..docx
- Annexure B - Bidders Client Reference.odt..odt
- Annexure A - Security Measures (002).pdf..pdf
- SCM-Bid Documents SBD 4\_.doc

Documents download with a free BidWunder account.

## Published on

- [eTenders OCDS API](https://www.etenders.gov.za/Home/opportunities?id=1)
- [eTenders.gov.za](https://www.etenders.gov.za)

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> Source: https://za.bidwunder.com/tenders/the-road-accident-fund-raf-wishes-to-appoint-a-suitable-service-provider-to-prov-c9395d86