# the south african social security agency hereby invites proposals for the appointment appointment of a service provider through open bid process to supply, install, deliver, configure, support and maintain hitech self-service kiosks as and when required to SASS Head Office and nine (9) regions for a period of 3 years

> This tender closed on 2026-08-14.

- **Reference:** SASSA:05-26-ICT-HO
- **Issuer:** [South African Social Security Agency](https://za.bidwunder.com/tenders/issuer/south-african-social-security-agency.md)
- **Region:** National
- **Type:** Open tender
- **Published:** 2026-07-22
- **Closing date:** 2026-08-14 13:00 SAST
- **Briefing:** 2026-07-29 13:00 SAST

## Summary

#### Overview
**The South African Social Security Agency invites proposals to Supply, Install, Deliver, Configure, Support and Maintain Hi-Tech Self-Service Kiosks at SASSA Head Office and nine regions for 3 years.** Suitable bidders are ICT hardware integrators with experience in self-service kiosks, biometric devices, branding/compliance, and end-to-end support.

#### Requirements
- Proven ability to supply, install, configure and maintain kiosks with integrated security, biometric and network features (per Annexure A).
- Compliance documents: tax clearance, SARS PIN/TCS, CSD number; proof required for B-BBEE and preference claims (SBD4/SBD6.1).
- Pricing: firm prices; bid validity 90 days; delivery to destination included in bid; separate schedules for multiple delivery points if applicable (SBD3.1).
- Submission: physical bid to SASSA Tender Box and an electronic duplicate via e-Tender Portal; identical content; no cloud/email submissions (SBD1).
- Mandatory and non-mandatory clarifications: questions in writing; briefing 29 Jul 2026 (non-mandatory); Q&A published within 3 working days (NOTIFICATION.pdf).
- Warranty and support: minimum 3-year base warranty, 10-year structure warranty; 4-hour on-site response; national 1st/2nd/3rd level support; SA presence required (Annexure A).

#### How to Apply
- Submission deadline: 14 August 2026 at 11:00; non-compulsory briefing: 29 July 2026 via MS Teams (NOTIFICATION.pdf). 
- Where to obtain bid documents: etenders.treasury.gov.za and sassa.gov.za (NOTIFICATION.pdf). 
- Required documents (checklist forms): SBD1 (Invitation to Bid), SBD3.1 (Pricing), SBD4 (Bidders Disclosure), SBD6.1 (Preference Points) and Annexure A (Kiosk Compliance Checklist) (SBD1.pdf, SBD3.1.pdf, SBD4 LATEST.pdf, SBD6.1 90-10 PPR2022.pdf, Annexure A - Checklist.pdf). 
- Compliance references for kiosks: CPU, memory, Windows 11, TPM, 22" touchscreen, biometric reader (V521/V3), IP65, barcode/document/facial scanners, printer, UPS, security, accessibility, and branding requirements (Annexure A). 
- Briefing/queries: non-compulsory briefing via Teams; questions to KioskProcurement@sassa.gov.za; ensure all bid content matches physical and electronic submissions (NOTIFICATION.pdf, Annexure A).

## Description

the south african social security agency hereby invites proposals for the appointment appointment of a service provider through open bid process to supply, install, deliver, configure, support and maintain hitech self-service kiosks as and when required to SASS Head Office and nine (9) regions for a period of 3 years

the south african social security agency hereby invites proposals for the appointment appointment of a service provider through open bid process to supply, install, deliver, configure, support and maintain hitech self-service kiosks as and when required to SASS Head Office and nine (9) regions for a period of 3 years

Conditions: REFER TO TOR Briefing Venue: VIRTUAL(MICROSOFT TEAMS)

## Documents

- SASSA05-26-ICT-HO.zip..zip
- SASSA05-26-ICT-HO.zip

Documents download with a free BidWunder account.

## Published on

- [eTenders OCDS API](https://www.etenders.gov.za/Home/opportunities?id=1)
- [eTenders.gov.za](https://www.etenders.gov.za)

More open tenders: https://za.bidwunder.com/tenders.md

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> Source: https://za.bidwunder.com/tenders/the-south-african-social-security-agency-hereby-invites-proposals-for-the-appoin-740a13c4