# Wits ICT – Appointment of a Qualified Service Provider to Supply, Implement, Maintain, and Support a Telephone Management System (TMS) Solution

> This tender closed on 2026-09-07.

- **Reference:** Wits Tender 2026:20
- **Issuer:** [University of the Witwatersrand](https://za.bidwunder.com/tenders/issuer/university-of-the-witwatersrand.md)
- **Region:** Gauteng
- **Type:** Open tender
- **Published:** 2026-08-02
- **Closing date:** 2026-09-07 23:59 SAST
- **Briefing:** 2026-08-14 10:00 SAST
- **Sectors:** [IT services](https://za.bidwunder.com/tenders/sector/J62.md)

## Summary

**Wits invites bids to supply, implement, maintain and support a cloud-based Telephone Management System (TMS) for five years.** The project consolidates telephony and collaboration on a single platform, integrating Microsoft Teams Phone, with cloud PSTN/SIP, voice recording, and related services. Open to SA-registered entities meeting pre-qualification criteria; non-compulsory online briefing on 14 Aug 2026; electronic submission via email. Pricing is via Annexure C (Excel and PDF); returnable Schedules include Annexure B and Schedule 5A for client references. Clarifications are allowed up to five business days before submission. Contacts: admin.tenders@wits.ac.za and Selaelo.semenya@wits.ac.za. The procurement emphasizes a minimum five-year track record in telephony/CTI, three client references, robust project staffing (Account Manager, Project Manager, at least three lead engineers), insurance cover, and good standing with the Compensation Fund. Key technical and commercial requirements cover migration to cloud, SIP trunking, number porting (0117170000–9999), security/compliance, training, and a fixed first-year pricing window with CPI-based escalation thereafter. Returnable schedules and documents referenced in Annexures A–F must be submitted as part of the bid (e.g., Annexure C Pricing Schedule, Schedule 5A references).**

## Description

Wits ICT – Appointment of a Qualified Service Provider to Supply, Implement, Maintain, and Support a Telephone Management System (TMS) Solution

Wits 2026:20 Supply, Implement, Maintain, and Support a Telephone Management System Solution

Briefing: Non-Compulsory Briefing Session: An Online briefing session will be held on Tuesday, 14 August 2026 at 10h00am to 12:00pm via Microsoft Teams. Tenderers will be invited upon receiving their registration of intent

## Documents

- Briefing Notes - Wits 2026 20 Telephone Management system.pdf
- Wits 2026 20 RFP Document.pdf
- Wits 2026 20 TMS Procurement Returnables Schedules Annexure B.pdf
- Wits 2026 20 TMS Annexures.zip

Documents download with a free BidWunder account.

## Published on

- [University of the Witwatersrand Tenders](https://www.wits.ac.za/about-wits/tenders/)

More open tenders: https://za.bidwunder.com/tenders.md

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> Source: https://za.bidwunder.com/tenders/wits-ict-appointment-of-a-qualified-service-provider-to-supply-implement-maintai-aea00f08