ADVERT FOR CUSTOMER CARE TRAINING OCT 26Closed

Overview

Procurement of Customer Care training for 05 municipal officials by Ingquza Hill Local Municipality. Open tender invites providers with public-sector customer service training experience to deliver the program to five officials at Flagstaff.

Requirements

• Mandatory documents: Valid Full CSD proof of registration; Completed and Signed Declarations (MBD1-9); SARS TCS Pin printout; Signed letter confirming no undisputed municipal accounts overdue by more than 30 days; Accreditation certificate with SETA or LGSETA.
• Compliance: Bidder must not be in the service of the state; adherence to SCM policy; bids submitted on original municipality documents.
• Evaluation criteria: Functionality 100 points (Experience 20; Expertise/capability 40; Methodology 40); minimum 70/100 to proceed to price. Price = 80 points; Specific Goals = 20 points (Youth 5; Women 6; Disability 2; Black 7).
• Tender validity: 90 days after closing date.

How to Apply

• Submission deadline: 19 October 2026 at 12:00 local time.
• Submission method: Hand delivery to 135 Main Street, Flagstaff 4810 (Municipal Reception); sealed envelope endorsed with IHLM/49/2026-27/CORP.
• Documents to submit: As per Mandatory Documents (MBD1-9, CSD, SARS TCS Pin, etc.).
• Obtain bid documents: Downloadable from ihlm.gov.za Procurement: Adverts-Open Bids/E-Tender Portal (ADVERT FOR CUSTOMER CARE TRAINING OCT 26).
• Tender conditions: No faxed, couriered, or emailed bids accepted; original bid documentation required; SCM policy applies.
• Enquiries: mfingwana@ihlm.gov.za, antongana@ihlm.gov.za; Technical enquiries to Corporate Services/Supply Chain Management.
• Note: Document filename tied to this advert (ADVERT FOR CUSTOMER CARE TRAINING OCT 26).