APPOINTMENT OF A QUALIFIED SERVICE PROVIDER FOR THE PROVISION OF AD-HOC REPAIR AND MAINTENANCE SERVICES FOR HP AND DELL LAPTOPS, RUGGED X T200 TABLETS, AND THE PROVISION OF ON-SITE IT SUPPORT TECHNICIANS AT THE NHBRC MAIN OFFICEClosed

Overview

Procurement of an on-call ICT service provider to repair and maintain HP/Dell laptops, Rugged X T200 tablets, and to supply on-site IT support technicians at NHBRC’s main office for 12 months. Bidders should be ICT service providers with proven laptop/tablet repair capability, OEM parts/Warranty handling, and the capacity to deploy eight on-site technicians to NHBRC locations. A non-compulsory briefing is on 09 Sep 2026; submissions due 18 Sep 2026 (11:00). RFQ NHBRC RFQ02/07; submissions by email to Godfreyk@nhbrc.org.za (document details in NHBRC RFQ 02 07.docx).

Requirements

• Eight on-site IT Support Technicians plus ad-hoc repair for HP/Dell laptops and Rugged X T200 tablets; one technician per NHBRC main office per week; no minimum repair volume guaranteed.
• Technicians: Matric, IT qualification preferred, CV, and at least 1 year ICT End User Support experience.
• Repairs: use genuine OEM parts, provide warranties (labour min 90 days; parts warranty per OEM); on-site/off-site repair processes, and detailed repair records.
• Compliance: Tax clearance (TCS PIN or SARS e-Filing), CSD number if no TCS; foreign suppliers may need pre-award questionnaire; B-BBEE status verification certificate or sworn affidavit required for preference points.
• Tender process: quotations on official forms; PPPFA compliance; must include company profile, relevant experience, geographic footprint, and eight technician qualifications for evaluation.

How to Apply

• Deadline and briefing: Briefing 09 September 2026 at 11:00 (Microsoft Teams; non-mandatory). Closing date 18 September 2026 at 11:00. (NHBRC RFQ 02 07.docx)
• Submission method: Email to Godfreyk@nhbrc.org.za. Use official bid forms; do not re-type.
• Required documents: Pricing Schedule (Part A and Part B) and all supporting compliance documents; evidence of technician qualifications; Company profile and client references; SBD4 and SBD7.2 contract forms; B-BBEE declarations.
• Briefing details: Non-compulsory briefing via Teams (link, Meeting ID, and Passcode provided in the RFQ).
• Additional notes: Part A covers ad-hoc repair labour and parts; Part B covers 52 technician-days per site per year (8 sites). Pricing schedules must be complete and consistent with the contract terms (NHBRC RFQ 02 07.docx).