Appointment of a service provider forClosed

Overview

Appointment of a service provider for the provision of a managed Cyber Security Operations Centre service, for a period of 36 months. The open-tender by Ethekwini Municipality targets a full Managed SOC/SIEM/NDR solution with on-site SA data-centre hosting, 24x7 monitoring, and threat-hunting capabilities. Suitable bidders are MSSP/SOC providers with proven SA references, strong ISO certifications, and the ability to deploy a highly available, locally hosted SOC (or equivalent via approved attestations). (Main Tender Document: 36703-1i-tender-document.pdf)

Requirements

• SOC/SIEM/Threat detection experience: at least two SA organisations with >250 servers, 12+ months in last 8 years; reference letters with contactable emails.
• Certifications: ISO 27001, ISO 9001, ISO 22301 (valid certificates).
• High availability data centre: Tier 4 or equivalent independent attestations (e.g., ANSI/BICSI 002 or SOC 2 Type II) showing 99.995% uptime, 2N+1 redundancy, and standalone power for 96 hours.
• OEM/Authorisation: Official Letters of Authorization for Agentic SIEM, EASM and DMW; Autonomous NDR; letters not older than 90 days.
• NDR/ATTACK surface: Fully autonomous NDR with DPI inspection, encrypted traffic handling, and integration to SOC/SIEM; minimum 30 third-party risk-monitoring vendors.
• Infrastructure responsibility: Bidder must supply all hardware, licenses, storage, and hosting (local SA data-centre or cloud with local backup) and operate 24x7.
• Personnel: CVs for SOC Analysts (L1.5, min 6) and Senior Cybersecurity Specialist with proven certifications (e.g., CISSP/CISM) and 6+ years’ experience.
• Documentation: Returnable schedules (MBD forms, tax/status docs, declarations) and evidence of partnerships/authorization.

(Refer to: 36703-1i-tender-document.pdf; Q&A clarifications in tender-no-1i-36703-q-a-28-09-2026.pdf)

How to Apply

• Gather documents from: National Treasury eTenders or Durban procurement site; print electronic docs for hard copy submission. (Main Tender Document)
• Submissions: deliver both a hard copy to the Tender Box at 166 KE Masinga Road, Durban, and an electronic copy via the JDE/Supplier Self Service (SSS) portal. Hard copy prevails for evaluation. (General Information)
• Registrations: be on the National Treasury CSD as a service provider; provide MAAA/CSD numbers in Section 1; register via https://secure.csd.gov.za. (ACT: CSD)
• Returnable documents: Authority of Signatory; Tax Compliance PIN/Tax Clearance; Declaration of Municipal Fees; Occupational Health and Safety; MBD 4, 5, 6.1, 8, 9; Official Tender Form; Joint Venture documentation if applicable. (Section 4)
• Briefing: Compulsory Clarification Meeting on 7 Sept 2026, 10:00, in Rennies House, Durban. Attendance is required to be eligible for evaluation. Q&A posted by 25 Sept 2026. (SCT 3(4); Q&A)
• Deadline: Closing Friday 2 Oct 2026 at 11:00. Late submissions not accepted. (Section 1)
• Documents to obtain: Official Tender Form (Section 9) and Annexures (Section 10); pricing and evaluation details per SCT. (Section 2, Section 9-10)

(References: Main Tender Document; Special Conditions of Tender)