Appointment of a Service Provider for The Design, Implementation, Analysis, And Reporting of a Comprehensive Customer Satisfaction Survey at ATNS CentersClosed

Overview

Appointment of a Service Provider to design, implement, analyze, and report on a comprehensive customer satisfaction survey at ATNS centers. This RFP is aimed at market research/data analytics firms with expertise in mixed-method survey design, sampling, data collection (online and telephonic), analysis, dashboards, and reporting. The bid requires a SAQA-recognized designation for at least one project lead, 10+ years in statistics/data analytics, and capability to cover multiple ATNS stakeholder groups. Evaluation uses an 80/20 price/preference split, with 120-day bid validity; compulsory briefing on 3 July 2026; and submission via e-Tender or hard copy (Volume 1A: General instructions and administrative requirements).

Requirements

• Compulsory briefing attendance.
• SAQA-recognised professional designation for at least one Project Lead (e.g., Accredited Marketing Researcher).
• Project Lead CV showing 10+ years in statistics, data modelling/analytics, data processing, fieldwork logistics.
• At least two specialist staff CVs with 3+ years’ experience.
• Three+ client reference letters demonstrating survey experience.
• Demonstrated methodology and samples; minimum 70/100 in functionality.
• Compliance with administrative and regulatory requirements (SARS TCS PIN, CSD registration, POPIA, Declarations of Interest, SBD forms, etc.).

How to Apply

• Briefing: compulsory, 03 July 2026, 11:00, Microsoft Teams (Meeting ID 367 205 768 161 994; Password CP3Tb6wF) (Volume 1A).
• Submissions: 3 parcels via online e-Tender or hard copy to ATNS Eastgate Office Park Bruma; closing 28 July 2026, 11:00 CAT.
  • Parcel A: Administrative/Mandatory (Volume 1A; Phase 1/2).
  • Parcel B: Functionality/Technical.
  • Parcel C: Price and Specific Goals (SBD 3.3, SBD 6.1, CSD/CIPC docs, etc.).
• Documents to submit (as applicable): SBD1, SBD3.3 Pricing Schedule, SBD4, SBD6.1, CSD Report, CIPC docs, shareholder certificates, ID copies, B-BBEE documentation.
• Registrations: CSD, SARS TCS PIN, POPIA consent.
• Where to obtain documents: volume attached to the RFP (Volume 1A General Instructions and Administrative Requirements). (Volume 1A: Volume 1A Customer Satisfaction Survey.pdf)