APPOINTMENT OF A SERVICE PROVIDER FOR THE DESIGN, SUPPLY, IMPLEMENT AND MAINTENANCE OF A CLOUD-BASED MICROSOFT TEAMS TELEPHONY SYSTEM AND CALL CENTER SOLUTION FOR A PERIOD OF 36 MONTHS.

Overview

APPOINTMENT OF A SERVICE PROVIDER FOR THE DESIGN, SUPPLY, IMPLEMENT AND MAINTENANCE OF A CLOUD-BASED MICROSOFT TEAMS TELEPHONY SYSTEM AND CALL CENTER SOLUTION FOR A PERIOD OF 36 MONTHS. PSira invites bids from ICT/telecom and contact‑center integrators to design, deploy and support a Teams-based telephony and call‑center platform for 36 months.

Requirements

• Complete and sign SBD 1, SBD 3.1 Pricing Schedule, SBD 4 Declaration of Interest, SBD 6.1 Preference Forms, plus GCC and Terms of Reference.
• The Call Centre platform must hold current Microsoft Teams Connected Contact Center certification; provide a letter from the OEM confirming current certification with Microsoft Teams.
• Attend the compulsory briefing session and submit a Safe to Occupy certificate with the bid.
• Meet tax/compliance requirements: SARS PIN or Tax Compliance Status (TCS) and/or CSD number (with separate TCS for each consortium member if applicable).
• Bid validity: 120 days. (Note: details drawn from the bid documents: bid document- telephony.pdf; Invitation to bid PSiRA - Telephony.docx)

How to Apply

• Submission deadline: 26 November 2026 at 11:00. (see Invitation to Bid doc)
• Submission method: sealed bids deposited in the PSiRA Head Office tender box, 420 Witch Hazel Avenue, Eco Glades, Block B2, Centurion.
• Documents to submit: SBD 1, SBD 3.1, SBD 4, SBD 6.1, GCC, Terms of Reference (official forms are required).
• Registrations/pre-qualifications: SARS PIN/TCS; CSD number; where applicable, tax clearance certificate; for joint ventures, each party must submit separate TCS or CSD.
• Briefing session: Virtual compulsory briefing on 05 November 2026 at 10:00 (link in bid doc).
• Where to obtain bid documents: PSira website and National Treasury e-tender site; Office of Chief Procurement.
• Special requirement: provide a letter from the platform’s OEM confirming the Microsoft Teams certification (Microsoft Teams Connected Contact Center). (bid document- telephony.pdf)