Appointment of a Service Provider ro Supply, Install, Implement and Maintain Dedicated Server Hosted VOIP(Telephony) and Cloud-Based Contact Centre Solution for the Period of 36 Months

Overview

Appointment of a service provider to supply, install, implement and maintain a dedicated server-hosted VOIP (telephony) and cloud-based contact centre solution for a period of 36 months. Suitable for ICT service providers with expertise in VOIP/telephony, cloud-based contact centre platforms, system integration and ongoing managed services.

Requirements

• Proven experience delivering server-hosted VOIP and cloud-based contact centre solutions.
• Ability to supply, install, implement and maintain the full solution for 36 months, including ongoing support and maintenance.
• Capability to operate within a municipal environment, with reliable SLAs, security and regulatory alignment.
• Compliance with standard bid processes and contract management requirements.

How to Apply

• Briefing session: Mandatory, 2026-10-22 10:00, Technical Boardroom, Corner Taute and Church Street, Ermelo.
• Submission deadline: 2026-11-23 12:00.
• Submission method: Not specified in the provided excerpt; consult the bid documents.
• Documents to complete and submit: Not specified; refer to bid documents.
• Required registrations: null
• Briefing session details: See above
• Where to obtain bid documents: From the eTender portal; see attached documents (doc00528220261015151606.pdf) and (doc00528820261019101023.pdf).