APPOINTMENT OF A SERVICE PROVIDER TO DESIGN, IMPLEMENT AND MAINTAIN REVENUE SELF-SERVICE PORTAL SYSTEMS FOR THE PERIOD OF THREE (03) YEARSClosed

Overview

Procurement of a service provider to design, implement and maintain revenue self-service portal systems for a 36-month period. Bidders should be capable, experienced providers in design, implementation and ongoing maintenance of revenue self-service portals, with the capacity to support ~90,000 customer accounts and ~50 internal users, and to meet tax, company registrations and B-BBEE requirements. (Doc references: COM82-2026 documents; Advert and Terms of Reference.)

Requirements

• Minimum company experience: 10+ years in revenue self-service portal projects; two team leaders with 10+ years; four team members with 3+ years; provide CVs and qualifications.
• Technical scope: web and mobile portals; real-time invoicing; interface with Billing SOLAR/SOLA Module; payment allocation and reporting; audit logs; security and daily backups; mobile apps for Android and iOS; capacity for 50 internal users and ~90k customers.
• Compliance: valid Tax Compliance Status (TCS PIN); full CSD registration (full report, not older than 30 days); B-BBEE certificate or sworn affidavit; company and active directors’ municipal rates/taxes; JV/consortium requirements if applicable; no disqualifying affiliations.
• Demonstrations: mandatory demonstration of a Workflow Management System; portal demo link to be provided.
• Pricing: firm, VAT-inclusive pricing; maintenance and license terms; 120-day bid validity; CPI-based escalations after 12 months; adherence to PPR 2022.

How to Apply

• Deadline: 26 October 2026 at 11:00; submit to the Tender Box at 1 Nel Street, Mbombela Civic Centre (MBombela). No briefing session.
• Documents to submit (from attached docs): official forms (MBD1 and related), Pricing Schedule – Firm Prices; TCS PIN; CSD full report; certified B-BBEE certificate or sworn affidavit; company registration; ID copies of directors; proof of municipal rates for company and directors; JV/consortium agreements if relevant; demo link for proposed portal; CVs and qualifications for key personnel.
• Registrations/pre-qualifications: CSD registration; SARS TCS; B-BBEE status; municipal compliance for directors; authorisation to sign; JV/consortium arrangements if applicable.
• Where to obtain documents: bid documents are available from the municipal site and etenders portal (Doc.pdf, Advert.pdf). See attached files for detailed requirements and evaluation criteria.