Appointment of a service provider to Design, Supply, implement, and maintain a Cloud-based Voice Over Internet Protocol (VoIP) Telephony system for a period of 2 yearsClosed

Overview

Appointment of a service provider to design, supply, implement, and maintain a Cloud-based VoIP Telephony system for a period of 2 years. The solution includes 39 soft lines and 1 receptionist desk handset, cloud-based VoIP with SIP trunks, mobility via softphones, and Microsoft Teams calling plans (Domestic and International). It must port all ASA Webex lines to MS Teams, provide a self-service admin portal with usage reporting and billing, and comply with security and ICASA standards. Briefing is compulsory (24 July 2026), submissions are by email to procurement@agrement.co.za, and the proposal must remain valid for 90 days (3 months). RFQ ASA 04/07/2026. Documents to consult: Terms of Reference - VOIP.pdf; General Conditions of Contract.

Requirements

• 39 softphones + 1 receptionist handset; auto-attendant, BLF, call routing, recording.
• Provisioning of VoIP services, including SIP trunks; porting of current numbers to MS Teams.
• Microsoft Teams phone licensing; support for mobility and hybrid work.
• Self-service administration portal; detailed usage, billing, and cost-centre reporting; monthly feedback.
• Security, governance, cyber security alignment; adherence to ICASA regulations; toll fraud protection.
• Hardware: enterprise-grade desk phones; software licenses; centralized management software; warranty-covered equipment.
• Training for staff and ICT staff; documentation for technicians.
• Testing in ASA environment; reliability target (minimum 99% uptime) and disaster recovery.
• Compliance with SBD 4/6.1 (disclosures, price schedules) and MS partner proof; three reference letters.
• Evaluation uses 80/20 preference points (price vs. specific goals: SMMEs, Black female ownership, Black youth ownership).

Documents/files to verify (see attached): SBD 6.1 (80/20 points), SBD 4 disclosure, General Conditions of Contract, Terms of Reference - VOIP.pdf.

How to Apply

• Submission deadline and briefing: compulsory briefing 24 July 2026 @ 12:00; closing date 24 July 2026 (no late submissions). (Terms of Reference - VOIP.pdf)
• Submission method: electronic submissions to procurement@agrement.co.za; use RFQ ASA 04/07/2026 as subject. (Terms of Reference - VOIP.pdf)
• Documents to submit:
  • Completed SBD 6.1 (80/20) and proof of specific goals claimed.
  • SBD 4 disclosure form (certify no conflicts; independent bid).
  • Completed price schedule (Option 1 or 2).
  • Proof of authorized Microsoft partner or reseller.
  • CSD report; three positive reference letters for similar work.
  • Signed General Conditions of Contract.
• Pre-qualification/registrations: CSD registration; tax/compliance checks; proof of Microsoft partnership.
• Briefing session details: compulsory briefing at the venue listed in the ToR. (Terms of Reference - VOIP.pdf)
• Where to obtain bid documents: attachments in the RFQ package; consult Terms of Reference - VOIP.pdf for specifics.