APPOINTMENT OF A SERVICE PROVIDER TO PROVIDE A HOSTED PABX SOLUTION WITH MICROSOFT TEAMS TELEPHONY INTEGRATION, VoIP CAPABILITY, AND DESKTOP INSTRUMENTS TO THE MHSC FOR A PERIOD OF SIXTY-TWO (62) MONTHSClosed

Overview

Appointment of a service provider to provide a hosted PABX solution with Microsoft Teams telephony integration, VoIP capability, and desktop instruments to the MHSC for a period of 62 months. Bidders should have experience in cloud-based hosted PABX with Teams integration, SIP/VoIP, SBCs, ICASA licensing, OEM accreditation, POPIA compliance, and related ICT service delivery.

Requirements

• OEM accreditation for the proposed hosted PABX solution (or proof of OEM status).
• ICASA license for telecommunication services or a formal partnership with an ICASA-licensed operator.
• Central Supplier Database (CSD) registration and Tax Compliance Status (PIN) with SARS; or CSD number if no PIN.
• Completion of mandatory SBD returnables: SBD1, SBD4, SBD6.1, and SBD3 pricing; submission of POPIA/DPA documentation.
• At least five (5) reference letters from organizations with similar hosted PABX/Teams implementations within five years.
• At least one team member with 5+ years of VoIP PABX experience.
• At least one team member with Microsoft Teams Voice certification (MS-700) or equivalent.
• A detailed project plan (activities, timelines, milestones, resources, risk matrix) and a confirmed costing model.
• Network readiness assessment and QoS configuration for VoIP; 74 desktop SIP phones, 74 headsets, and spare devices (minimum 5%).
• Number porting plan with timelines and risk mitigation; SBC redundancy; disaster recovery and data sovereignty + POPIA compliance.
• FAT/SAT, load and failover testing; end-user and admin training; monthly QoS and SLA reporting.

How to Apply

• Submission deadline and method: bids must be submitted by 14 September 2026 at 11:00 to tenders@mhsc.org.za (max attachments 150MB) (MHSC_019_2026-27.pdf).
• Briefing session: non-compulsory on 28 August 2026 at 10:00 via Microsoft Teams (link in RFB) (MHSC_019_2026-27.pdf).
• Documents to complete and submit: fully completed SBD1, SBD4, SBD6.1, and SBD3, plus POPIA compliance documents; where applicable, SBD7 contract after award (MHSC_019_2026-27.pdf; POPIA template available as POPIA Compliance and Data Processing Agreement Template.docx).
• Required registrations/pre-qualifications: CSD registration; SARS Tax Compliance PIN or CSD number; B-BBEE preference claim form (SBD6.1).
• Where to obtain bid documents: from MHSC website and eTender portal; digital bid package may be emailed to tenders@mhsc.org.za (MHSC_019_2026-27.pdf).
• Important: bids are valid for 120 days from closing; mandatory compliance checks apply; late bids are not considered (MHSC_019_2026-27.pdf).
• Documentation on POPIA: included as part of mandatory tender submission (POPIA Compliance and Data Processing Agreement Template.docx).