This tender closed on 14 Oct 2026. The page stays up for reference. See open tenders from Commission for Conciliation Mediation & Arbitration.
APPOINTMENT OF A SERVICE PROVIDER TO PROVIDE ANONYMOUS WHISTLEBLOWING HOTLINE SERVICES FOR A PERIOD OF THREE (3) YEARSClosed
Summary
AI-generated from the tender documents.
Overview
Procurement of anonymous whistleblowing hotline services for the CCMA for a 3-year period, encompassing 24/7 toll-free operation, multi-channel reporting, and secure case management. The CCMA invites bids for a service provider to run an anonymous hotline for three years (01 Jan 2027–31 Dec 2029), with reports, confidentiality, and compliance features, in a 80/20 price/preference evaluation framework. Submissions close 14 Oct 2026 at 16:00 and must be emailed to RFQ7@CCMA.org.za (RNQ000000220934). Quotation validity is 90 days; briefing details, if any, are not specified in the attached text.
Requirements
- Mandatory accreditation by The Ethics Institute (Safeline-EX or Safeline-DigEX or equivalent).
- Proof of ownership: founding docs, IDs of owners; CIPC registration; Proof of disability for owners for preference points.
- Bidders must be registered on the Central Suppliers Database (CSD).
- Five contactable client references (last five years) for similar work.
- Operational features: 24/7 toll-free hotline, multi-lingual (11 SA languages), multiple reporting channels (phone, SMS, email, fax, online chat, WhatsApp, postal box), signage, secure case management, and privacy alignment with PDA and POPIA.
- Secure data storage, audit trails, reporting (monthly/quarterly/annual), and secure transfer of records on termination.
- Compliance with 48-hour acknowledgement, and data security requirements demonstrated in a live demonstration/presentation (Phase 2).
- Documentation: complete SBD4 and SBD6.1 forms as part of the response (and attached documents RNQ000000220934).
How to Apply
- Submission deadline: 14 October 2026, 16:00.
- Submission method: via email to RFQ7@CCMA.org.za; quotations must be on official letterhead; disqualification for not submitting to the specified address (RNQ000000220934).
- Required documents: TEI accreditation; proof of ownership (founding docs, IDs); CSD registration; five reference letters; project methodology and plan; completed SBD4 and SBD6.1; POPIA consent forms.
- Briefing: not detailed in the attached text (metadata lists a briefing venue at 28 Harrison Street, JCI Building, 12th Floor, but no date).
- Where to obtain bid documents: attached RNQ000000220934 texts; forms SBD4/SBD6.1 are included in the package.
APPOINTMENT OF A SERVICE PROVIDER TO PROVIDE ANONYMOUS WHISTLEBLOWING HOTLINE SERVICES FOR A PERIOD OF THREE (3) YEARS APPOINTMENT OF A SERVICE PROVIDER TO PROVIDE ANONYMOUS WHISTLEBLOWING HOTLINE SERVICES FOR A PERIOD OF THREE (3) YEARS Conditions: The submissions must be emailed to RFQ7@CCMA.org.za
- RNQ000000220934 -APPOINTMENT OF A SERVICE PROVIDER TO PROVIDE ANONYMOUS WHISTLEBLOWING HOTLINE SERVICES FOR A PERIOD OF THREE (3) YEARS..pdf..pdf
- RNQ000000220934 -APPOINTMENT OF A SERVICE PROVIDER TO PROVIDE ANONYMOUS WHISTLEBLOWING HOTLINE SERVICES FOR A PERIOD OF THREE (3) YEARS..pdf
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