Appointment of a Service Provider to provide Oracle Support and Maintenance Services for a period of three (3) yearsClosed

Overview

Appointment of a Service Provider to provide Oracle Support and Maintenance Services for a period of three years. The ATNS tender seeks Oracle EBS support across Financials, HCM, and SCM modules with 24/7/365 coverage, gap analysis, and asset module implementation. Suitable bidders are Oracle EBS service providers with ISO 9001, official Oracle Partner/Reseller status, and the capacity to supply multi-disciplinary resources (functional, technical, DB, Linux/KVM) and formal SLAs.

Requirements

• Minimum of three client reference letters for Oracle EBS Support in the last ten years (on client letterhead, dated, signed, with verifiable contacts).
• Detailed CVs for required resources: Senior Consultant (≥5 years, Oracle EBS Financials), Junior Consultant (≥2 years), plus HRMS/HCM, Procurement personnel; include module coverage and references.
• Proof of Oracle Partner/Reseller status (certificate or Oracle-confirmation letter) valid on bid closing.
• ISO 9001 Certification.
• Teams and SLAs: multi-level support (1st/2nd/3rd line), 24/7/365 availability, Service Delivery Manager with monthly reports, gap analysis within 6 months, implementation of Oracle Fixed Asset Module in Year 1, regular skills transfer.
• Scope and infrastructure readiness: Linux/KVM administration, DBAs, Developers, and functional consultants in required roles.
• CSD registration (proof) and SARS TCS/PIN; where applicable, CSD number; separate TCS/PIN for each consortium member.
• Preference points: claim 51% Black Ownership and 30% Black Woman Owned; provide CSD, CIPC, shareholder certs, IDs, and B-BBEE certificate or sworn affidavit (for EMEs/QSEs).
• POPIA compliance and data protection measures.
• Bid response validity: 120 days from closing.

How to Apply

• Timeline: Clarifications due by 21 September 2026 (17h00 CAT); ATNS will respond by 28 September 2026; proposals must remain valid 120 days (pricing and terms as per SBDs). (see Volume 1A text)
• Submission method: Two parcels via the National Treasury e-Submission (e-Tender) system; or hard copy. Parcel A (Administrative/Mandatory); Parcel B (Price/Specific Goals). Physical submission address: Eastgate Office Park, Bruma. Online submissions: e-Tender portal.
• Documents to submit (where applicable, see attached docs):
  • SBD 1: Invitation to Bid; SBD 3.3: Pricing Schedule (Professional Services) (see Pricing_Schedule.xlsx); SBD 6.1: Preference Points Claim Form; Central Supplier Database (CSD) Report; CIPC documents; Shareholder certificates; ID copies; B-BBEE certificate or sworn affidavit; SARS TCS/PIN; POPIA consent.
  • Proof of CSD registration or application; Proof of Oracle Partner/Reseller status; ISO 9001 certificate.
  • CVs and reference letters as noted above.
• Briefing: Briefing session at the venue indicated in the metadata (address provided). Attendance details and date are typically provided in the RFP; check the portal for updates.
• Where to obtain bid documents: via the e-Tender system; volumes include Volume 1A with instructions and appendices (see Volume 1A). If not attached, use the e-Tender portal for access (e-Tender).