APPOINTMENT OF A SERVICE PROVIDER TO SUPPLY, AND IMPLEMENT A CLOUD-BASED IDENTITY AND ACCESS MANAGEMENT SOLUTION INCLUDING MAINTENANCE & SUPPORT TO THE ROAD ACCIDENT FUND (RAF) FOR A PERIOD OF FIVE (5) YEARSClosed

Overview

RAF seeks a service provider to supply and implement a cloud-based Identity and Access Management (IAM) solution, including five years of maintenance and support. Target bidders are IAM vendors with cloud/SaaS experience, strong integration capabilities (SAP HR, Active Directory, Azure, AWS, Guidewire, databases), and robust security/compliance practices.

Requirements

• OEM accreditation: bidder must be OEM or an accredited reseller/partner/distributor; provide verifiable proof and keep accreditation valid for the contract duration.
• IAM track record: at least two IAM implementations in the last seven years; provide client references (RAF may contact them).
• Business continuity: have a tested business continuity management plan available for RAF inspection.
• Compliance: tax/compliance with SARS (PIN/TCS) and CSD registration; CIDB proof if applicable; SBDs completed and signed.
• Security and privacy: compliance with POPIA/GDPR, encryption (at rest/in transit), MFA and SSO, RBAC/ABAC, audit logging, SIEM integration, secure management channels, and adherence to least-privilege.
• NIP considerations: if imported content exceeds thresholds, be prepared to engage with the dti under the National Industrial Participation Programme.
• Deliverables scope: SaaS IAM with historical data migration, integration work, governance/identity administration, reporting, training, and five years of maintenance and support.
• Architecture/operational: cloud-agnostic SaaS with open standards, portability, disaster recovery (RTO ≤4 hours, RPO ≤8 hours), 24/7 availability targets, and detailed SLAs (OSPF framework).

How to Apply

• Submission deadline: 24 September 2026 at 11:00 (late bids not accepted). Questions close by 10 September 2026; answers published 14 September 2026.
• Briefing: non-mandatory, 07 September 2026 at 11:00 via Microsoft Teams.
• Submission method: hand-delivered or couriered bids-in tender box at RAF, Eco Glades 2 Office Park, 420 Witch-Hazel Ave, Centurion 0046.
• Documents to submit (Returnable): SBD forms (1, 3.1/3.2/3.3, 4, 5, 6.1), CIDB proof, Tax PIN/TCS (and CSD if no TCS), OEM accreditation proof, and CV templates (ANNEXURE A). All documents must be signed.
• Where to obtain documents: RAF website (free). Reference attached RFB document (RFB RAF 2026 00051 Identity and Access Management Solution.pdf) for full details.
• Additional: include a detailed project plan, client references for IAM projects, and Annexure A curriculum vitae templates for project team members.