APPOINTMENT OF A TRAINING SERVICE PROVIDER TO FACILITATE CUSTOMER CENTRICITYClosed

Overview

RFQ to appoint a Training Service Provider to facilitate Customer Centricity training for SABS employees. The program targets 790 staff (external customer-facing: 2-day in-person sessions, 90 delegates; internal staff: 4-hour virtual sessions for 700 delegates) and seeks design, delivery, materials, and post-training evaluation. Eligible bidders should be experienced in customer-centric training and be registered with Services SETA or the DHET, with BBBEE documentation to claim goals. (RFQ 202107 Customer customer centricity Training (002).pdf)

Requirements

• Mandatory qualifications: provider must be Services SETA registered or registered with the Department of Higher Education and Training.
• Functionality threshold: minimum 70% across four criteria with weights:
  • Company Experience (25%)
  • Facilitators Experience (25%)
  • Programme Outline/Methodology (30%)
  • References (20%)
• Submission documents: CSD registration report; BBBEE certificate or sworn affidavit (to claim goals); SBD 4 Bidder’s Disclosure Form; SBD 6.1 Preference Points Claim Form.
• Additional: quotations valid for 120 days; proposals must be on company letterhead; adherence to SABS terms and conditions.

How to Apply

• Deadline: 21 October 2026 at 11:00; late submissions not accepted. (RFQ 202107...)
• Submission method: via email to Ntobeko.Mweli@sabs.co.za (no links/WeTransfer accepted).
• Required documents to attach: CSD report, BBBEE certificate or sworn affidavit, SBD 4, SBD 6.1.
• Briefing/venue: briefing address is 1 Dr Lategan Road, Groenkloof, Pretoria (date/mandatory status not specified in the RFQ).
• Reference: contact Ntobeko Mweli for inquiries (RFQ 202107...).